Director, Global Administration

🕒 July 17

🌽 Illinois, New York, +2 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote

💵 $156.4k - $296.9k / year

⏰ Full Time

🔴 Lead

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Lead the global administrative services organization • Oversee regional GA leaders and managers • Standardize end-to-end administrative processes across regions • Coach regional GA managers and leaders to deliver consistent, high-quality services • Set expectations for service delivery, stakeholder management, and operational rigor • Build performance and talent pipelines across regions • Promote global knowledge-sharing and common execution practices • Own the global GA process framework and drive standardized operating procedures • Improve processing cycles and workflows for calendar management, travel arrangements, and expense management • Establish global templates, documentation standards, and process ownership routines • Define and enforce governance, controls, and compliance mechanisms • Ensure alignment with enterprise standards for data quality, reliability, security, and validation • Own escalation pathways and issue management • Lead transformation initiatives to improve productivity and scale support • Drive a modernized GA support model with measurable improvements • Define KPIs and SLAs, analyze performance trends, and execute improvement plans • Sponsor Copilot-enabled administrative workflows and secure AI usage • Lead capability development through learning sites, communications, and targeted enablement • Partner with senior leaders and stakeholders to define service expectations • Ensure GA teams provide trusted executive support for onboarding, transitions, and daily operations

🎯 Requirements

• 5+ years leading operations, shared services, or administrative service delivery in a global/regional model • Demonstrated experience leading leaders, including regional managers • Experience building scalable operating rhythms • Experience driving adoption of standard processes • Strong process excellence background, including SOP design and documentation discipline • Proven governance and controls capability • Comfort operating in high-trust, high-confidentiality environments • Strong executive presence and stakeholder management skills • Ability to translate business needs into service outcomes • Experience modernizing administrative/shared services through digitization, automation, and AI enablement • Familiarity with travel and expense processes and tools • Ability to standardize end-to-end workflows across regions • Experience building learning communities and enablement programs for operational teams

🏖️ Benefits

• Discretionary annual bonus program based on performance • Medical and dental coverage • Disability benefits • Retirement benefits • Paid leave • Paid time off • Hands-on experience and learning opportunities • Certification opportunities across four major platforms • Employee learning programs and certifications, including Microsoft, Google, Amazon, and Skillsoft • Company-wide volunteering and giving platform • Access to Fortune 100 clients and state-of-the-art resources