Network Operations Engineer – Tier 2 / L2

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $79.9k - $152.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.

Apply Now

Find Similar Remote Jobs

Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Provide operational support, troubleshooting, and incident resolution for mission-critical enterprise environments supporting financial infrastructure accounts • Serve as the operational liaison between Tier 1 support teams and Tier 3 engineering specialists • Handle Tier 2 network escalations • Analyze routing and switching issues • Collaborate with hardware and telecommunications vendors • Execute planned operational maintenance • Interact directly with enterprise stakeholders • Manage escalations under pressure and maintain trust through transparent, professional communication • Work alternating 12-hour shifts and provide occasional on-call support

🎯 Requirements

• Must be legally authorized to work in the United States without current or future sponsorship • Ability to successfully pass extensive, enhanced client-mandated federal background checks prior to onboarding • Demonstrated hands-on Tier 2 (L2) network operations experience diagnosing, isolating, and resolving enterprise routing and switching incidents • Solid operational working knowledge of BGP, OSPF, VLANs, trunking, STP, MPLS, and enterprise IP routing • Proven capability to troubleshoot network incidents using packet analysis tools such as Wireshark and tcpdump and network monitoring platforms • Practical experience with enterprise firewall administration and connectivity triage • Demonstrated experience collaborating in a tiered support structure, taking handoffs from L1 and escalating systematically to L3 engineering • Exceptional communication and interpersonal skills, with proven ability to maintain composure under pressure when interacting with demanding, high-stakes client stakeholders • Flexibility and willingness to work 12-hour day shifts on an alternating staggered schedule aligned with Eastern Time client operational hours • Exposure to software-defined networking concepts, data center fabrics such as Cisco ACI and VXLAN, or cloud networking environments • Prior experience supporting financial institutions, federal entities, or heavily regulated enterprise client environments • Relevant industry certifications such as Cisco CCNA, CCNP Enterprise core, or network vendor equivalents • Basic scripting knowledge for diagnostics and routine verification using Python, Bash, or PowerShell

🏖️ Benefits

• Comprehensive benefits package including medical and dental coverage • Disability benefits • Retirement benefits • Paid leave • Paid time off • Discretionary annual bonus program based on performance • Professional growth and development support • Comprehensive training programs • Opportunity to work on cutting-edge projects and innovative solutions • Employee learning programs with access to industry certifications, including Microsoft, Google, Amazon, and Skillsoft • Company-wide volunteering and giving platform • Medical or religious accommodation for eligible employees

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume