Network Support Specialist

🕒 May 22

🗽 New York – Remote

🗽 New York – Remote

💵 $79.9k - $152.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

Enterprise • Cybersecurity • SaaS

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Provide technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. • Report design, reliability and maintenance problems or bugs to design engineering/software engineering. • May be involved in customer installation and training. • Provide support to customer/users where the product is highly technical or sophisticated in nature. • Perform varying degrees of problem determination and resolution of desktop hardware and software issues using technical expertise. • Perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients.

🎯 Requirements

• 5 years or more experience supporting RTX or similarly large, complex aerospace or defense enterprise environments with long operational histories. • Familiarity with legacy network architectures and incremental modernization efforts. • Min 5 years Experience operating within regulated, multi‑site, globally distributed environments. • Proven ability to navigate account‑specific governance, escalation models, and stakeholder dynamics. • Ability to quickly build credibility by understanding historical decisions, prior challenges, and existing constraints within the account. • Relevant IT service management or networking certifications (CCNP, CCIE, JNCIP, or equivalent) • Strong understanding of enterprise network environments (LAN, WAN, firewalls, VPNs, wireless)

🏖️ Benefits

• Medical and dental coverage • Disability • Retirement benefits • Paid leave • Paid time off • Discretionary annual bonus program