Customer Service Representative

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Build strong relationships with team members and departments to provide excellent internal customer service and optimize service to external clients • Provide professional and courteous customer service to external customers via phone and email • Answer customer inquiries, research issues, and provide effective resolutions • Document issues, action steps, and inquiry outcomes • Document and process change requests promptly and efficiently • Complete supply/product order requests • Make outbound calls to existing customers about new products and services

🎯 Requirements

• High School diploma • 2 or more years of customer service experience • Excellent written, verbal, and listening communication skills • Proven ability and desire to provide exceptional customer service • Professional phone image and superb phone etiquette skills • Excellent research and problem resolution skills • Strong attention to detail and accuracy • Proficient computer skills, including Microsoft Office Suite programs • Associate’s Degree preferred • 1 or more years’ experience with medical terminology preferred • Current or prior Labcorp experience preferred • Availability for 8:30am–5pm Central Time, Monday–Friday

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan