Customer Service Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Answer 80+ inbound calls per day from patients, doctor's offices, or private insurance carriers • Initiate payment plans for patients with outstanding balances • Utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Become proficient with processes after completing a structured training program • Work with external customers and internal personnel to respond to customer inquiries • Provide product training and handle a wide variety of questions • Ensure a world-class customer experience

🎯 Requirements

• High School Diploma or GED equivalent • 1 year or more customer service experience • Ability to work and learn in a fast-paced environment • Attention to detail and focus • Ability to perform successfully in a team environment • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-numeric data entry proficiency • Excellent communication skills • Ability to seek solutions to challenging patient billing issues • Monday–Friday availability from 10:00am–7:00pm EST; training hours 9:00am–6:00pm EST • Preferred: 1 year or more high-volume call center experience • Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits experience • Preferred: 1 year or more patient billing experience

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan