Clinical Support Representative

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Answer incoming calls to the consult center and accurately record patient information • Communicate with clinical specialists and coordinate paperwork • Ensure images are uploaded from client hospitals to VidiStar • Set up video conferencing exam units and test connections • Handle inbound and outbound phone calls from employees, clients, and clinical specialists courteously and respectfully • Provide Tier 1 technical support to hospitals and company physicians • Facilitate and confirm timely handoff to Tier 2 IT support • Report SLA or company-goal failures and conflicts to the supervisor immediately • Complete work without established procedures when necessary • Perform other tasks as needed • Assist with preparation of patients for dispatch and support the company’s goal of reducing time to encounter

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong written and oral communication skills • Ability to work effectively across departments • Proficiency with Microsoft Office programs, communication, and collaboration tools across various operating systems • Ability to learn software and systems • Excellent phone/customer service skills and high attention to detail • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting and a high-growth, fast-paced organization • Willingness and ability to work weekends and holidays, as required by the 24/7 consult coordination center • Ability to remain in a stationary position 50% of the time • Frequent speaking and listening using a headset • Ability to sit for extended periods and look at a computer monitor • Repetitive use of hands and fingers across a keyboard

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Comprehensive benefits — health, dental, vision, life, and 401(k) • Paid Time Off • Sick Leave • Culture of ownership, transparency, and results • Directly impact patient access nationwide