Inbound Customer Service Agent – Consumer Relations

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🔥 0 minutes ago

🎸 Mississippi, South Carolina, +2 more states – Remote

🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⛷️ Utah – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

🏭 Manufacturing

👥 B2C

🛒 Retail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Resolve escalated customer service issues for GE Appliances consumers • Create an outstanding quality service experience and advocate with internal departments for reasonable, satisfactory resolutions • Take ownership of escalated customer concerns by capturing facts, following resolution steps, managing data, and responding to letters of inquiry • Follow up with customers by phone, email, or text and close cases successfully • Find creative customer- and company-friendly solutions when negotiating and implementing concessions • Coordinate with zones, dispatchers, technicians, and other stakeholders to resolve consumer issues • Gather information and present concerns with suggested resolutions to the Team Leader or Team Manager • Complete consumer satisfaction reviews before case closure • Meet schedule demands and obligations with compliance, integrity, and company values • Use multiple Windows-based programs and internal applications after training

🎯 Requirements

• High School Diploma or GED • Minimum of 1-year Call-Center experience • Minimum of 2-years Escalated Customer Service experience • Ability to communicate effectively in English • Excellent written and verbal skills • Moderate to advanced computer skills and ability to navigate multiple online applications • Exceptional organizational skills and ability to effectively multitask • Ability to handle high-volume calls while simultaneously handling multiple online applications • Previous experience working from home preferred • Passion for helping customers and problem-solving • Ability to take direction while working independently • Active listening and questioning skills • Conflict resolution, negotiation, and time management skills • Flexibility and adaptability to change • Critical thinking skills • Ability to work in a team environment • Ability to remain calm and show empathy during challenging customer concerns • Dedicated, quiet, distraction-free work area spacious enough for ASI-provided equipment • Work-from-home environment with adequate lighting and climate control • Local internet provider and ethernet connection; satellite, prepaid, and DSL connections are not allowed • Internet speed requirements: ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher • Must be authorized to work in the U.S.

🏖️ Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities • Weekly pay • Incentives based on quality scores