Area Performance Support Specialist II

🔥 0 minutes ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $25 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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KARL STORZ

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

KARL STORZ is a family-owned medical technology company that has been improving patients' lives for over 75 years. The company specializes in innovative diagnostic and treatment solutions that cater to healthcare professionals worldwide. With a strong commitment to sustainable practices and long-term thinking, KARL STORZ prioritizes the development of high-quality products while fostering a corporate culture focused on continuous improvement and the well-being of its employees. The company operates globally with more than 70 subsidiaries, ensuring that its contributions to healthcare make a significant impact on patients around the world.

📋 Description

• Provide advanced troubleshooting, maintenance, repair, and technical support for KARL STORZ OR1 integrated operating room solutions and network-based systems • Serve as a subject matter expert for complex AV, IT, software, and hardware-related issues • Support customers through remote service, phone support, and onsite visits to diagnose and resolve system performance concerns • Partner with Critical Response Teams and internal stakeholders to investigate and resolve high-priority customer incidents • Perform preventive maintenance, system upgrades, software configuration, and equipment modifications • Document service activities, project status updates, and required administrative reporting accurately and on time • Identify process improvement opportunities and provide feedback on service documentation, procedures, and technical resources • Build customer relationships while supporting service contract retention and service excellence • Maintain compliance with hospital credentialing requirements, safety standards, and customer protocols

🎯 Requirements

• High school diploma, GED, or equivalent combination of education and experience • 5–7 years of experience supporting audio-visual, networking, integrated technology, medical device, or related technical systems • Advanced troubleshooting skills across AV, IT, network infrastructure, software, and hardware environments • Experience supporting complex customer environments and resolving high-priority technical issues • Strong working knowledge of Microsoft Office, including Outlook, Teams, Word, and Excel • Ability to read and interpret technical schematics, diagrams, and work instructions • Excellent communication skills with a strong customer service orientation • Valid driver’s license with a satisfactory driving record • Ability to meet hospital credentialing requirements and maintain facility access • Experience supporting integrated operating rooms, healthcare technology, or hospital environments preferred • Expertise with KARL STORZ OR1 systems, software, hardware, and related technologies preferred • Familiarity with CAT5/6, fiber optic, coaxial, copper, and multi-conductor cabling systems preferred • Experience with cable terminations, AV equipment installation, and network-connected devices preferred • CompTIA A+, CTS, or other relevant AV, networking, or technology certifications preferred • Knowledge of control systems, audio processing, video routing, digital signal processors, and network infrastructure preferred • Ability to travel up to 80% throughout the United States, Canada, and Mexico • Ability to work occasional evenings and weekends when required to meet customer needs

🏖️ Benefits

• Medical / Dental / Vision insurance • State-of-the-art wellness program • Access to pet insurance • Paid holidays • Paid sick time • Up to 8 weeks of 100% paid company parental leave, including maternal/paternal leave, adoption, and fostering of a child • 401(k) retirement savings plan with company match of 66.67% (4%) of the employee’s first 6% contribution, up to IRS limits • Section 125 Flexible Spending Accounts • HSA Savings Accounts with company contribution • Life, STD & LTD Insurance • Tuition pre-payment/reimbursement up to $5,250 per year • Fitness reimbursement up to $200 annually • Ongoing professional development opportunities