Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Answer inbound calls from members and providers • Input data and provide courteous, professional customer service • Handle customer service inquiries and problems via telephone and email • Record communications accurately and consistently • Use computerized systems for call tracking, information gathering, and troubleshooting • Assess needs, explain programs, and suggest or promote alternative products or services • Identify, evaluate, and prioritize caller needs, questions, and concerns • Formulate and communicate resolution plans efficiently • Maintain and restore customer satisfaction • Partner with other teams as needed • Perform problem analysis and determination and recommend resolutions according to standard protocol • Educate callers proactively about program benefits • Meet or exceed call center metrics, attendance standards, and quality levels • Process and document information accurately using computer tools • Develop rapport with callers and adjust communication style appropriately • Provide accurate information about Sharecare programs and services • Escalate issues internally and follow up on escalated issues

🎯 Requirements

• High School Diploma • Prior experience in a customer service related field preferred • Great communication skills • Must be able to multi-task • Must have medical records experience and knowledge of key elements of a valid ROI request • Understanding of HIPAA regulations preferred • General working knowledge of Microsoft Word & Outlook • Computer keyboard proficiency and internet navigation skills required • Ability to work effectively with others in a team environment • Ability to thrive in a fast-growing, always-changing environment • Bilingual in Spanish and English preferred