Customer Support – Deposit Analyst

Job not on LinkedIn

🕒 August 13

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UFS Tech

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💳 Fintech

🔒 Cybersecurity

💰 $19.9M Venture Round - UFS on 2019-05

Banking • Fintech • Cybersecurity

UFS Tech is a technology and services provider focused on empowering community banks. It delivers core banking and digital banking platforms, payments, cash management, and customer engagement tools alongside managed IT services (private cloud, hosted email, end-user support), cybersecurity offerings (virtual firewall management, vulnerability management, SureProtect/SureWatch), backup and disaster recovery, document imaging and delivery, and advisory services for IT, information security, and regulatory compliance. UFS positions itself as a partner to community banks, offering purpose-built, modular solutions and professional services to help banks operate securely, meet regulatory requirements, and grow customer relationships.

📋 Description

• Answer, evaluate, and prioritize service requests received via phone, voicemail, and email related to banking software support • Log and track requests in the company customer management tracking system, documenting actions taken • Assist with implementation of new software releases for supported applications • Document resolutions centrally for internal and customer knowledge sharing • Participate on bank conversion, merger, and acquisition teams as needed • Assist with major projects and initiatives • Participate in assessments, project planning, and client meetings • Work with third-party vendors on behalf of customers • Analyze and evaluate service requests to identify trends and make recommendations • Perform other duties as assigned • Provide banking application support to Navanta bank customers under the Director of Customer Support and in collaboration with company teammates

🎯 Requirements

• Bachelor's degree required OR High School Diploma or GED with work experience equivalent • Three (3) years prior experience in bank/financial industry desired • Three (3) years prior experience in direct client support desired • Prior experience with Fiserv Premier Deposit & General Ledger Core banking software desired • Strong analytical and troubleshooting abilities • Understanding of Fiserv Premier and Fiserv ancillary software or capacity to learn it • Understanding of item processing or capacity to learn • Extremely comfortable working with computers and a variety of computer applications • Excellent verbal and written communication skills • Ability to work without direct supervision • Ability to manage multiple tasks and projects accurately and with attention to detail • Ability to work effectively with deadline demands • Ability to take ownership and accountability and follow problems through to resolution • Motivated, independent learner • Ability to work in a team-oriented, collaborative environment