Customer Support – Deposit Analyst

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UFS Tech

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💳 Fintech

🔒 Cybersecurity

💰 $19.9M Venture Round - UFS on 2019-05

Banking • Fintech • Cybersecurity

UFS Tech is a technology and services provider focused on empowering community banks. It delivers core banking and digital banking platforms, payments, cash management, and customer engagement tools alongside managed IT services (private cloud, hosted email, end-user support), cybersecurity offerings (virtual firewall management, vulnerability management, SureProtect/SureWatch), backup and disaster recovery, document imaging and delivery, and advisory services for IT, information security, and regulatory compliance. UFS positions itself as a partner to community banks, offering purpose-built, modular solutions and professional services to help banks operate securely, meet regulatory requirements, and grow customer relationships.

📋 Description

• Answer, evaluate, and prioritize service requests received via phone, voicemail, email, and other channels related to banking software support • Log and track requests in the company’s customer management tracking system, documenting actions taken to resolve them • Assist with implementation of new software releases for supported bank-processing applications • Document resolutions centrally for internal and customer knowledge sharing • Participate on bank conversion, merger, and acquisition teams as needed • Assist with major projects and initiatives • Participate in assessments, project planning, and client meetings • Work with third-party vendors on behalf of customers • Analyze and evaluate service requests to identify trends and make recommendations • Perform other duties as assigned • Provide banking application support to Navanta bank customers by answering questions about applications, functions, issue resolution, and training • Work under the Director of Customer Support and collaborate with teammates across the company

🎯 Requirements

• Bachelor’s degree required, or High School Diploma/GED with equivalent work experience • Three years of prior experience in the banking or financial industry desired • Three years of prior experience in direct client support desired • Prior experience with Fiserv Premier Deposit and General Ledger core banking software desired • Strong analytical and troubleshooting abilities • Understanding of Fiserv Premier and Fiserv ancillary software, or capacity to learn it • Understanding of item processing, or capacity to learn • Extremely comfortable working with computers and a variety of computer applications • Excellent verbal and written communication skills • Ability to work without direct supervision • Ability to manage multiple tasks and projects accurately and with attention to detail • Ability to work effectively with deadline demands • Ownership and accountability to follow problems through to resolution • Motivated, independent learner • Ability to work in a team-oriented, collaborative environment • Ability to continually improve and contribute to Navanta’s purpose • Ability to sit and use hands to finger, handle, or touch objects, tools, or controls • Frequently talk or hear; occasionally stand, walk, stoop, kneel, crouch, or crawl • Occasionally lift or move up to 10 pounds, usually waist high and up to 50 feet • Close vision and ability to adjust focus