Customer Service Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Covia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏗️ Construction

🏭 Manufacturing

🔬 Science

💰 Post IPO equity on 2021-01

Construction • Manufacturing • Science

Covia is a supplier of industrial minerals and material solutions serving manufacturers across ceramics, foundry, polymers, glass, building products, engineered stone, and environmental markets. The company produces and distributes minerals and additives such as ball clay, kaolin, nepheline syenite, silica sand, calcium carbonate, and feldspar, and offers custom toll blending and technical support to industrial customers, emphasizing environmental stewardship and responsible governance.

📋 Description

• Process customer orders efficiently and accurately • Execute defined policies and procedures • Advise customers of changes or impacts to expectations • Manage assigned customer orders in a fast-paced remote work environment • Perform order entry and order confirmation • Coordinate logistics • Resolve invoice blocks • Manage customer complaints • Support month-end close • Manage the group mailbox • Provide primary support for inbound phone calls • Perform account management • Perform other duties as assigned • Contribute to Covia’s customer success and sustainable minerals-solutions mission

🎯 Requirements

• Associate’s degree in business or related field required; Bachelor’s Degree preferred • 2+ years of progressive experience in administrative services and account management • Basic to intermediate skills in IFS, Salesforce, and Microsoft Office • Proficiency in Excel • Ability to learn ERP databases, particularly order processing and invoicing • Detail orientation and ability to meet deadlines • Ability to collaborate effectively with all stakeholders • Professional telephone and email etiquette • Outgoing personality • Self-motivated and highly organized • Ability to work in a fast-paced, problem-solving, service-driven environment • Demonstrated experience contributing within a team of professionals to deliver set targets • Commitment to Covia’s core values: Safety, Team, Customers, Growth, and Courage

🏖️ Benefits

• Excellent Healthcare Benefits – medical, vision, dental • 401K with company matching • Paid Time Off + Paid Holidays • Disability plans and Life / AD&D • Employee Assistance Program • Competitive salaries • Advancement opportunities • A full range of benefits