IT Operations Coordinator II

Job not on LinkedIn

🔥 3 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Coordinate and process user access requests for multiple IT and business applications • Administer and maintain security access for IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications • Review, validate, update, and maintain system access records and user permissions • Perform recurring user access reviews and support quarterly access certification audits • Support internal controls, security, compliance, and operational audit activities • Compile documentation, prepare reports, and maintain audit evidence • Coordinate application and licensing administration, including software license management, renewals, upgrades, and user provisioning • Manage bulk processing requests and data maintenance activities • Maintain application tables, configuration records, and business support data • Generate, analyze, and distribute operational reports • Monitor, track, and report technology support requests, service metrics, and operational performance indicators • Create, maintain, and improve standard operating procedures, knowledge articles, process documentation, and training materials • Communicate with stakeholders regarding request status, issue resolution, compliance requirements, and operational updates • Coordinate with IT teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives • Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements • Ensure compliance with organizational policies, security standards, audit requirements, and governance practices

🎯 Requirements

• Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field • 3+ years’ experience supporting IT operations, technology administration, business operations, or a related function • 2+ years’ experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments • 2+ years’ experience administering user access and security permissions across enterprise applications • 2+ years’ experience supporting internal controls, access certifications, compliance reviews, or security governance activities • 2+ years’ experience with workflow automation, reporting tools, or process improvement initiatives • Working knowledge of IT service management and ticketing systems • Microsoft Office Suite • Microsoft Teams • IT service management platforms • Reporting and analytics tools • Enterprise application administration • Strong verbal and written communication skills • Customer service and stakeholder support • Cross-functional collaboration • Data analysis and reporting • Root cause identification • Attention to detail and data accuracy • Ability to manage multiple priorities simultaneously • Ability to work independently with minimal supervision • Strong judgment when handling sensitive or confidential information

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan