Customer Service Support Representative I

🔥 13 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Answer high-volume inbound calls from patients, doctors’ offices, and private insurance carriers • Make outbound calls to resolve open patient accounts receivable and customer inquiries • Initiate payment plans for patients with outstanding balances • Routinely use multiple resources to resolve patient inquiries during calls • Maintain performance goals and established quality standards • Develop proficiency through a structured training program • Serve as a frontline contact for patients, provider offices, and insurance carriers regarding patient accounts and billing inquiries • Research and resolve issues in real time using multiple systems and resources

🎯 Requirements

• High School Diploma or GED equivalent • 1 year or more customer service experience • Preferred: 1 year or more call center experience or healthcare-related customer service • Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) • Preferred: 1 year or more patient billing • Preferred: 1 or more women’s health, genetics and oncology specialty testing billing experience • Preferred: 1 year or more molecular testing reimbursement experience • Preferred: 1 year or more Medicare and Medicaid experience • Strong verbal and written communication skills • Ability to explain complex WH, genetics and oncology testing coverage, costs, and financial responsibility clearly and empathetically • Ability to establish protocols and procedures and collaborate cross-functionally • Ability to learn in a fast-paced environment • Attention to detail and focus • Team-oriented mindset with ability to work independently • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-numeric data entry proficiency • Ability to explain billing or account information clearly and professionally • Customer-focused problem-solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan