Intern, Customer Experience

Job not on LinkedIn

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $20 - $25 / hour

👨‍🎓 Internship

⚪️ Entry-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Support customer experience initiatives through customer feedback analysis, reporting, and insight generation • Assist with customer journey mapping, including research, workshop preparation, and documentation • Develop presentations, communications, and materials supporting customer experience programs and culture initiatives • Analyze customer, operational, and survey data to identify trends, opportunities, and improvement recommendations • Maintain CX resources, SharePoint sites, dashboards, and knowledge repositories • Collaborate with cross-functional teams on projects improving customer satisfaction and business performance • Work on impactful projects supporting Labcorp's healthcare innovation mission • Gain exposure to strategic business initiatives and projects improving experiences for pharmaceutical, biotechnology, and healthcare customers

🎯 Requirements

• Current enrollment in a Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics or a related field • Strong analytical and problem-solving skills • Ability to organize, analyze, and interpret data from multiple sources • Excellent written and verbal communication skills • Proficiency in Microsoft Office, particularly PowerPoint, Excel, and Word • Interest in customer experience, human-centered design, service design, market research, or business improvement • Initiative, curiosity, and willingness to learn in a fast-paced environment • Ability to manage multiple priorities while maintaining attention to detail • Ability to work effectively independently and as part of a collaborative team • Preferred candidates are rising juniors and seniors, though all current students pursuing related studies are encouraged to apply • Must be currently enrolled in a relevant degree program • Position is not eligible for visa sponsorship

🏖️ Benefits

• 11-week paid internship • Enterprise-wide learning experiences • Leadership exposure and visibility, including direct interaction with senior leaders • Immersive, in-person intern event • Senior leader speaker sessions • LinkedIn Learning resources • Professional development sessions • Employee resource group and values-driven community initiative engagement • Dedicated mentoring connections • 401(k) Plan