Investigator Support Coordinator II

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW) • Monitor, track, and resolve accession holds and inform the Supervisor and Project Manager of delays • Update the database with appropriate information and inform personnel of additional testing needs • Support sites and sponsors with project-related questions via phone and email • Adhere to management communications, meetings, and Standard Operating Procedures (SOP) • Assist and support management in implementing global processes and procedures • Track and report metrics within agreed timelines • Document and resolve service failures and escalate incomplete resolutions to management • Act as a liaison for internal and external clients • Communicate investigator site needs when new policies or procedures are discussed • Address and escalate patient safety issues • Establish mentor-mentee relationships with temporary and newly hired staff • Build trustworthy relationships with external sponsor clients • Deliver overviews of the Investigator Support department to other departments • Ensure seamless communication and follow-up with internal and external clients • Provide direct answers and advice to internal and external clients • Consider client needs when making decisions • Support continuous improvement, quality, and productivity

🎯 Requirements

• 1 year experience as Investigator Support Coordinator • 1 year previous customer service experience • High school diploma • Computer literate and familiar with Windows based applications • Familiar with medical terminology • Self-motivated • Strong verbal skills • Attention to detail and good organizational skills • Team player • Ability to handle multiple tasks and multiple distractions while maintaining a professional manner • Flexible • Preferred: Two years or more previous customer service experience, call center or telephone customer support experience • Preferred: Two years or more previous healthcare, medical or laboratory experience • Preferred: Associate or bachelor’s degree

🏖️ Benefits

• Medical • Dental • Vision • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan