Customer Service Representative

Job not on LinkedIn

🔥 6 minutes ago

🌽 Illinois, Iowa, +4 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Land O'Lakes, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1921

🏭 Manufacturing

🌾 Agriculture

🍽️ Food & Beverage

Manufacturing • Agriculture • Food & Beverage

Land O'Lakes, Inc. is a farmer-owned cooperative that has been operational since 1921. The company engages in various sectors of the agriculture industry, providing animal nutrition, crop inputs, and dairy foods. Known for their commitment to sustainability, Land O'Lakes employs cooperative efforts to support their members and communities. They are involved in agtech, working towards a sustainable future for agriculture through innovation and collaboration. Land O'Lakes values the impact of their work on the environment and community, aiming to create a better world through their agricultural products and initiatives.

📋 Description

• Handle orders, inquiries, concerns, and requests about Purina products and services via phone, email, and fax • Manage assigned customers from order entry through invoicing • Provide direction to cross-functional teams to meet customer fulfillment expectations • Ensure company business processes, cost, and quality considerations are followed • Identify problems, determine root causes, and drive resolution of customer order fulfillment issues • Make individual decisions and coordinate collaborative decisions for timely resolution • Communicate, collaborate, and negotiate with internal and external customers and supply chain partners • Develop and maintain customer relationships to anticipate needs and proactively provide service • Balance business-practice adherence with circumstantial exceptions • Work across multiple systems and assess how information inputs affect systems and business decisions • Use Salesforce for account management, call logging, notes, contacts, and service requests • Use JDE E1 and SAP order entry systems

🎯 Requirements

• High School Diploma/GED • 2–4 years of comparable Customer Service experience • Proficient skills in Microsoft Office (Excel, Outlook, Word) • Ability to work any set schedule between 7:00am–4:30pm CST • Quiet, uninterrupted work environment • Proficient knowledge of Salesforce, including account management, account maintenance, logging calls, building notes and contacts, and managing service requests • Proficient knowledge of JDE E1 and SAP order entry systems • Problem solving, decision making, customer relationship, process development and improvement skills • Effective verbal and written communication • Ability to manage conflict while maintaining integrity and quality of work • Excellent organizational skills and attention to detail • Ability to prioritize, plan, and problem solve • Candidate for the Southwest Region ideally located in Texas • Candidate for the Midwest Region must be located in Missouri, Iowa, Minnesota, Wisconsin, or Illinois

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • PTO • Life and disability insurance • Education assistance • 401(k) • Well-being resources • Holiday pay • Employee development programs • Prorated education assistance for eligible part-time employees • Equal Opportunity Employer