Senior Specialist, Order Management Systems and Processes

🕒 June 27

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $111k - $185k / year

⏰ Full Time

🟠 Senior

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Lantheus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1956

💊 Pharmaceuticals

🏥 Healthcare

🤖 Artificial Intelligence

Pharmaceuticals • Healthcare • Artificial Intelligence

Lantheus is a pharmaceutical manufacturing company with over 65 years of experience dedicated to enhancing patient outcomes through innovative solutions in diagnostics, radiotherapeutics, and artificial intelligence. With a focus on precision diagnostics and targeted therapeutics, Lantheus enables clinicians to effectively find, fight, and follow diseases. The company is headquartered in Massachusetts and has international offices in Canada and Sweden.

📋 Description

• Drive day-to-day performance of order-to-cash systems operations and functionality. • Identify and implement process enhancements to increase efficiency, reduce errors, and improve customer and provider experience. • Partner with 3rd party software vendor and internal technical teams to support OTC systems, integrations, and enhancements. • Maintain SOPs, SLAs, and controls to ensure consistent execution and regulatory compliance (GDP, SOX, and applicable requirements). • Lead resolution of complex order issues, collaborating across teams to identify root causes and implement corrective actions. • Incorporate feedback from customers and internal stakeholders to improve workflows and user platform reliability. • Work closely with Finance, Supply Chain, Commercial, and IT teams to ensure alignment across order processing, billing, and revenue recognition activities. • Track and communicate operational performance, risks, and improvement opportunities to leadership. • Support new product launches, system updates, and process changes to ensure readiness and smooth execution. • Foster accountability and continuous improvement.

🎯 Requirements

• 5-7+ years of experience in order management, OTC operations, or related systems. • Strong understanding of order-to-cash processes, including order entry, billing, and revenue impact. • Experience working with enterprise systems (e.g., SAP S/4HANA, ordering platforms, integrations, etc..) • Hands-on experience supporting or enhancing SAP OTC modules (order processing, billing, invoicing). • Project Management experience managing deliverables, identifying risks, and aligning objectives to organizational goals. • Experience managing timelines, dependencies, and cross-functional deliverables in system or process initiatives. • Ability to analyze operational data and drive informed process improvements. • Use of analytics tools (Power BI, Excel, SAP reporting) to identify trends and drive decisions. • Proven experience collaborating across business and technical teams. • Familiarity with regulatory and compliance environments (e.g., GDP, SOX).

🏖️ Benefits

• Comprehensive health benefits package including medical, prescription drug, dental, and vision coverage. • Life and disability benefits. • Pre-tax accounts. • 401(k) with company contribution. • Generous time off package including paid vacation, holidays, sick days, and paid parental leave.