Account Manager – Health Systems

🕒 March 18

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Latent

WebsiteLinkedInAll Job Openings

1 - 10 employees

At Latent, we're building medical language models to tackle the trillions of operational overhead weighing down healthcare. Our flagship product streamlines insurance authorization by analyzing EHR records and surfacing the most relevant data.

📋 Description

• Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts • Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures • Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI • Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment • Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities • Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes • Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues • Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions • Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

🎯 Requirements

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role • Experience supporting health systems, hospitals, or enterprise healthcare customers • Proven success driving renewals and expansion in complex, regulated environments • Strong executive presence with excellent cross-functional communication skills • Experience with healthcare IT, AI/ML platforms, or clinical workflow tools (preferred) • Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs (preferred)

🏖️ Benefits

• Comprehensive health, dental, and vision benefits • Paid parental leave • Unlimited PTO • Competitive pay • Performance-based incentives • Equity