Senior Account Manager

🔥 19 minutes ago

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LaundroBOOST

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📣 Marketing

🤝 B2B

Marketing • B2B

LaundroBOOST is a digital marketing services provider focused on planning, developing, and implementing profitable, cost-effective marketing campaigns specifically for laundromats. The team delivers full-scale digital marketing and advertising solutions tailored to laundromat owners, emphasizing continuous optimization informed by an expanding customer base in the laundry industry.

📋 Description

• Serve as the primary point of contact for assigned clients • Own the client experience from onboarding through renewal and retention • Build strong relationships with business owners and key stakeholders • Conduct onboarding, strategy, review, and retention calls • Ensure clients clearly understand deliverables, performance, and next steps • Proactively identify risks and address issues before they become problems • Drive customer satisfaction, retention, and long-term account growth • Oversee client programs across all LaundroBOOST service offerings • Manage communication and coordination between clients and fulfillment teams • Work closely with Google Ads, Meta Ads, SEO, website, geofencing, and AI specialists • Monitor client health and engagement • Identify churn risks early and develop action plans

🎯 Requirements

• 3+ years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role • Exceptional verbal and written English communication skills • Strong customer service and relationship-building abilities • Experience managing multiple clients simultaneously • Experience coordinating cross-functional teams or global contractors • Comfortable leading client calls and difficult conversations • Highly organized with strong attention to detail • Self-starter who requires minimal oversight • Comfortable working in a fast-moving startup environment • Strong problem-solving and critical-thinking skills • Experience using AI tools to improve productivity and workflows

🏖️ Benefits

• Fully remote • Flexible work environment