Legal Customer Service Representative – Help Desk

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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Law Offices of Robert S. Gitmeid & Assoc. PLLC

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11 - 50 employees

⚖️ Legal

👥 B2C

Legal • B2C

Law Offices of Robert S. Gitmeid & Assoc. PLLC is a New York City–based consumer-advocacy law firm that represents individuals facing creditor actions. The firm specializes in bankruptcy, debt negotiation, fair debt collection defense, expungement, and civil litigation, employing creative and cutting-edge consumer law strategies to protect clients from aggressive creditors and improve their financial and legal outcomes.

📋 Description

• Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone. • Working with collections agencies via phone to obtain documentation of settlements. • Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria. • Uploading these documents to our system. • Other ad hoc tasks as needed. • This is a heavy client facing role in a call center structure.

🎯 Requirements

• Minimum of (1-2) years office support experience. • Possess superior organizational and time-management skills. • Must be computer literate: Ability to easily learn the Firm’s case management software. • Highest ethical standards and professional integrity. • Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties. • Fluent in Spanish a plus. • Experience with Salesforce a plus.

🏖️ Benefits

• Compensation is competitive and commensurate with expertise and previous experience • Training & Guidance • Medical, Dental & Vision Benefits • 401K Benefits with Employer Match • Paid Time Off (PTO) • An incredible team of smart and supportive people!