Lead Product Manager, New Customer Experience

🔥 19 hours ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🍂 Massachusetts – Remote 🍑 Georgia – Remote

💵 $170k - $210k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 30 days.

Apply Now

Find Similar Remote Jobs

LawnStarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 B2C

🏪 Marketplace

🏠 Real Estate

💰 $10.5M Venture Round on 2019-11

B2C • Marketplace • Real Estate

LawnStarter is a service platform that provides affordable lawn care services at the click of a button. With fast online ordering, quality service, and a user-friendly app, LawnStarter allows customers to easily schedule and manage lawn maintenance services. These include lawn mowing, fertilization, bush trimming, and weeding. The company partners with local professionals to ensure reliable and insured services while supporting small businesses. LawnStarter offers its services across numerous locations in the United States, aiding customers in keeping their lawns beautiful and well-maintained.

📋 Description

• Own the consumer’s first service experience from first encounter through signup and first booking • Define the vision and roadmap for the reimagined first service experience • Build the experience with engineering, design, operations, marketing, and data • Own the home page and marketing site • Own signup and booking across LawnStarter, Lawn Love, and Home Gnome • Own funnel data, quotes, services, scheduling, and payment, including Apple Pay and Google Pay • Decide whether the existing customer experience should be rebuilt from first principles • Design and prototype AI-native, agentic signup experiences with real customers • Validate the new experience before replacing the existing flow • Coordinate changes affecting pricing, Pro supply, and operations • Report to the Sr. Director of Product and collaborate with product leads across consumer experience, Pro experience, pricing, and conversational AI/agents • Deliver a clear experience vision, a live product component, improved signup conversion, more first-service bookings, and high first-service CSAT

🎯 Requirements

• Minimum Bachelor’s degree in business, analytics, engineering, design, or a related field • 6+ years in consumer product management, focused on consumer experience • Experience shipping AI-powered or agentic consumer experiences • Experience prototyping signup experiences with LLMs and agents • Ability to analyze customer transcripts and funnel data using AI • Ability to perform independent funnel analysis and product analytics • Ability to set priorities and partner with design from the first sketch • Marketplace and personalization experience is a plus • Consumer-facing product management experience • Work authorization/residence in the US, as the role is fully remote (US)

🏖️ Benefits

• Equity • Medical, dental, and vision • Fully remote (US) • Flexible PTO

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume