Customer Success Specialist

🕒 October 14

🇨🇦 Canada – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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LBMX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

Logistics • Manufacturing • Food & Beverage

LBMX is a B2B marketplace and supply‑chain SaaS platform that connects independent businesses, suppliers, buying groups and GPOs through a single integration. It provides integrated B2B eCommerce, eInvoicing, product information management (PIM), rebate management, central billing and real‑time analytics to streamline transactions, capture rebate opportunities, and surface actionable insights. LBMX’s platform is designed specifically for buying groups and independents to improve efficiency, accuracy and growth across the supply chain.

📋 Description

• Identify and engage appropriate decision-makers at partner organizations using the CRM, LinkedIn, and existing internal contacts • Lead customer meetings to gather requirements, provide project updates, and ensure alignment throughout engagements • Uncover unrealized opportunities and partner with customers to drive additional value and growth • Analyze trading partner data and develop presentations to encourage greater engagement on the LBMX Supply Cloud platform • Proactively manage and resolve issues as a customer advocate • Become a subject matter expert on all aspects of the Supply Cloud platform • Deliver a professional, customer-first service that exceeds expectations • Partner with the internal sales team to address and resolve customer challenges • Maintain accurate and up-to-date customer data in the CRM • Meet job metrics related to customer interactions and touchpoints • Perform other duties as assigned

🎯 Requirements

• Strong verbal communication skills with the ability to build rapport over the phone and through video platforms such as Microsoft Teams • Skilled at developing relationships and influencing partner decision-making • Experience in onboarding, proactive outreach, issue resolution, and identifying expansion opportunities to drive long-term customer satisfaction and retention • Detail-oriented with strong problem-solving and prevention skills • Capable of managing multiple projects from start to finish while effectively prioritizing to meet deadlines • Proficient in using standard business software, including Microsoft Excel, Outlook, and Word • Eager and adaptable, with a willingness to take on new responsibilities • Self-motivated and dependable, with a proven ability to work independently in a professional setting • Fluent in English (reading and writing)

🏖️ Benefits

• Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program • Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year • Company matched GRSP contributions • Flexible summer hours and a strong commitment to work-life balance • Education subsidies to support your professional growth • Maternity, Parental, and Compassionate Care Leave top-up program • $500 new hire home office allowance

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