Operations Specialist

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LeafLink

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🛍️ eCommerce

🏪 Marketplace

🤝 B2B

💰 $100M Series D on 2023-02

eCommerce • Marketplace • B2B

LeafLink is a leading technology platform that connects cannabis businesses for modern, wholesale e-commerce. LeafLink facilitates streamlined commerce by providing a platform for brands to increase exposure, process orders from buyers, and access analytics. For retailers, it offers the ability to discover new products and order all brands in one online cart for free. LeafLink's ecosystem includes marketplace solutions, payments, logistics, advertising, and insights to optimize workflows for both brands and retailers. Catering specifically to licensed, wholesale cannabis operators, LeafLink simplifies processes such as payment tracking and order management, leveraging integrations with top ERP and CRM systems. Operating in over 30 markets primarily in the United States, LeafLink stands as a central hub for wholesale cannabis transactions.

📋 Description

• Process, verify, and settle daily transactions across deposit, loan, and general ledger systems, ensuring accuracy and completeness before end-of-day cutoffs. • Originate, review, and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures, dual-control requirements, and OFAC/sanctions screening. • Process incoming and outgoing ACH transactions, including NACHA file validation, returns, reversals, and Notification of Change (NOC) handling. • Identify, investigate, and resolve transaction exceptions (holds, suspense items, out-of-balance conditions, duplicate or rejected entries) within established timeframes. • Serve as the primary escalation and inquiry point for the Customer Service team on transaction status, holds, wire and ACH tracing, and exception resolution. • Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed. • Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required. • Maintain compliance with BSA/AML, OFAC, Regulation E, NACHA operating rules, and internal policies and procedures. • Document processing exceptions and root causes; recommend process improvements to reduce recurring errors and manual touchpoints. • Support internal and external audits and exams by providing transaction records, exception logs, and procedural documentation. • Assist with month-end, quarter-end, and year-end processing and reporting as needed.

🎯 Requirements

• 2+ years of experience in bank operations, back office processing, or a similar transaction-processing role. • Hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats, returns, and NOCs) strongly preferred. • Working knowledge of BSA/AML, OFAC, and Regulation E requirements as they relate to payment processing. • Experience with core banking platforms and payment/wire systems (e.g., Fiserv, Jack Henry, FIS, or similar). • Proficiency in Microsoft Excel and other Office applications.