Key Account Manager, B2B

🔥 4 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leafworks - Zendesk's DACH Partner of the year

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

📣 Marketing

💰 $1M Series A on 2020-02

Consulting • Marketing • CRM

Leafworks is a premier Zendesk partner specializing in customer service consulting, digital transformation, and cloud development. Based in the DACH region, Leafworks optimizes customer experience through tailored solutions that enhance efficiency, reduce costs, and improve satisfaction. Their expertise spans across various areas including CRM consulting, business intelligence, and strategic automation, enabling organizations to better manage their customer interactions and streamline operational processes.

📋 Description

• Take end-to-end responsibility for and actively develop selected key accounts • Understand customer requirements, challenges, and future needs, and derive account plans from them • Identify revenue potential and develop cross-selling and upselling opportunities • Build and develop relationships with relevant stakeholders and decision-makers, including IT and C-level contacts • Develop opportunities and suitable solution approaches together with Consulting and Technology • Take commercial responsibility from opportunity identification through proposals and negotiations to closing • Conduct strategic customer meetings and position Leafworks early on relevant topics • Maintain a focus on long-term customer value and account profitability • Manage the account pipeline and forecasting, and maintain CRM/HubSpot records • Develop selected existing customers into long-term, profitable strategic partnerships within 18–24 months • Establish a structured key account management approach

🎯 Requirements

• Several years of experience in B2B key account management or strategic account management • Practical sales experience, including commercial negotiations and closing deals • Proven experience actively developing existing customers and driving cross-selling and upselling • Experience with complex or consultative B2B solutions or services • Ability to identify customer needs and revenue potential and turn them into concrete opportunities • Experience managing stakeholders at different levels of decision-making • Experience with structured account, pipeline, and CRM management • Fluency in German and English • Entrepreneurial mindset, strong sense of ownership, and a consultative sales approach • Software/SaaS background (optional) • Consulting background (optional) • Experience in customer experience or customer service (optional) • Experience in the IT or technology sector (optional) • Experience with long-term consulting or managed services models (optional) • Experience with enterprise customers (optional)

🏖️ Benefits

• Permanent employment contract • 40 hours per week • 24 days of annual leave • 100% remote work • Flexible working hours • Work equipment provided • Professional development, training, and educational programs • Regular communication and feedback sessions • Long-term collaboration • Co-working opportunities and team events in Germany and abroad • Onboarding with an onboarding buddy from day one