Customer Support Specialist

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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LeagueApps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚽ Sports

☁️ SaaS

🤝 B2B

Sports • SaaS • B2B

LeagueApps is a cloud-based youth sports management platform that helps clubs, camps, leagues, tournaments, and facilities operate and grow. It provides SaaS tools for registration, payments, communications, scheduling, reporting, facilities management, and integrations, plus custom youth-sports websites and mobile apps for admins, coaches, parents, and players. LeagueApps also offers onboarding, same-day support, growth consultations, an API, analytics and reporting, and runs community and impact programs (NextUp, FundPlay, PLAYS) to support the youth sports industry and increase accessibility.

📋 Description

• Serve as the primary point of contact for partner inquiries, delivering fast, clear, and empathetic guidance • Troubleshoot platform questions and technical issues, resolving them independently when possible and escalating when appropriate • Capture and share customer insights, trends, and feedback to help inform product improvements and partner experience enhancements • Maintain and improve internal and external support resources, including help articles and instructional content • Communicate product updates and best practices to partners in simple and digestible ways • Collaborate with Customer Success, Product, and Engineering teams to ensure smooth and timely issue resolution • Contribute to team CSAT results by consistently delivering a high quality service experience that meets or exceeds customer satisfaction expectations

🎯 Requirements

• One or more years of experience in a customer facing role within a service or support environment • Strong verbal communication skills with the ability to stay calm, clear, and solutions focused • Excellent written communication skills for email and chat interactions • Technically adept and quick to learn new systems and tools • Comfortable working in a fast moving, collaborative environment • Experienced with spreadsheets and basic image editing tools

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • HSA • Commuter benefits • Home-office stipend • Sports League subsidies for employees and their children • Cell phone subsidy • Gym subsidy

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