Member Support Specialist

🔥 9 minutes ago

🏈 Alabama, Alaska, +41 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $400M Series E - Hinge Health on 2021-10

Healthcare • Consulting • Wellness

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Assist current and prospective members throughout their journey with Hinge Health • Become an expert in Hinge Health’s program offerings, eligibility, enrollment, billing, common member challenges, and troubleshooting techniques • Interact with members via email, phone, and chat • Answer member questions and provide timely, efficient solutions • Strengthen members’ relationship with Hinge Health through friendly, professional, warm, and empathetic support • Ensure prompt and clear communication for members • Navigate multiple tools, systems, processes, and workflows • Deliver a best-in-class member support experience

🎯 Requirements

• Available to work a variable schedule based on business needs, including shifts between 4:00am–8:00pm PST, evenings, weekends, and holidays as required • At least one year of experience in a call center or customer-facing role • Excellent member-facing spoken and written communication skills • Strong soft skills • Confidence managing multiple processes and workflows simultaneously • Ability to work effectively in a remote environment • Excellent punctuality and communication • Bachelor’s degree or equivalent experience (preferred) • Experience working in a remote environment (preferred) • Experience working in fast-paced environments (preferred) • Familiarity with HIPAA regulations (preferred) • Experience with Zoom Contact Center and Zendesk, or similar call and ticketing systems (preferred) • Experience working with AI (preferred) • Legally authorized to work in the United States

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Gender-affirming care support for employees and family members • Family and fertility planning tools • Travel reimbursements if healthcare is unavailable where you live • Traditional or Roth 401(k) retirement plan options • 2% company 401(k) match • Learning and development stipend • Discounted company stock through ESPP • Equity

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