Customer Care Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Handle incoming calls, explain healthcare benefits, services, and provider options clearly. • Identify needs, research information, and determine appropriate next steps or referrals. • Make outbound calls as needed to complete research or deliver updates. • Collect and update member demographic data in the system. • Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines. • Transfer inquiries to the appropriate internal/external contacts when needed.

🎯 Requirements

• You have at least one year of customer service experience, preferably in a healthcare setting. • You explain complex information clearly and maintain professionalism on every call. • You can manage multiple member requests while maintaining attention to detail. • Proficient in Microsoft Word, Excel, and call documentation tools. • Open to training and building expertise in healthcare plans, systems, and regulations.

🏖️ Benefits

• Work from home opportunity • Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment. • Competitive Pay & Benefits: We offer a starting hourly rate of $16.50, plus robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays. • A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all. • Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.