Customer Care Associate

Job not on LinkedIn

🕒 July 2

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Handle incoming calls and explain healthcare benefits, services, and provider options • Identify member needs, research information, and determine appropriate next steps or referrals • Make outbound calls to complete research or deliver updates • Collect and update member demographic data in the system • Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines • Transfer inquiries to appropriate internal or external contacts • Provide efficient, high-quality frontline support to members • Navigate multiple systems while managing member conversations • Help individuals navigate healthcare and benefits questions

🎯 Requirements

• At least one year of customer service experience, preferably in healthcare, insurance, benefits, or a call center environment • Comfortable handling a high volume of inbound calls while maintaining professionalism, empathy, and accuracy • Ability to explain healthcare and benefits information clearly • Strong communication skills • Detail-oriented and organized, with ability to navigate multiple systems while managing member conversations • Self-motivated and productive in a remote work environment • Adaptable and willing to learn healthcare, benefits, and member advocacy knowledge • Ability to meet quality and productivity expectations • Proficient in Microsoft Office and comfortable learning new systems and tools • Private, HIPAA-compliant workspace where confidential member information cannot be viewed or overheard • Sufficient desk space for a dual-monitor workstation and related equipment • Reliable high-speed internet with minimum download speed of 200 Mbps • Professional, distraction-free work environment during scheduled hours • Ability to perform prolonged sitting and extensive computer and phone use • Strong concentration, attention to detail, critical thinking, problem-solving, and verbal and written communication skills

🏖️ Benefits

• Work From Home Opportunity • Computer equipment, monitors, and tools provided • Extensive onboarding, training, and ongoing development • Starting hourly rate of $16.50 • Medical insurance • Dental insurance • Vision insurance • Tuition assistance • Paid time off (PTO) • Paid holidays • 401(k) with company match • Career growth and advancement opportunities