Customer Service Specialist – Outreach

🕒 July 1

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

Healthcare Insurance • Compliance • Technology

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Monitor the company emails, faxes, and chat line as assigned • Provide detailed information while assisting requestors with status of requests for medical records • Field emails or faxes to the appropriate departments • Ensure notes are accurate and detailed • Provide detailed information to clients, patients and requestors • Fax and/or email records securely to requestors when requested • Assist requestors and patients on how to submit a request online or by fax • Assist requestors on how to download medical records through Med-Release • Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox

🎯 Requirements

• Excellent communication skills, strong analytical and problem-solving skills • Type 35+ WPM • Ability to multi-task, prioritize duties, and have strong time management skills • Proficient computer skills with software applications such as Microsoft Office • High school diploma or GED required • Previous Medical Records Experience – Knowledge of HIPAA preferred but not required

🏖️ Benefits

• Competitive benefits, including medical, dental, and vision insurance • 401k matching • Remote opportunities • Paid time off • A paid volunteer day of your choice