Payment Support Specialist

Job not on LinkedIn

🕒 2 days ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Surgical Information Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

☁️ SaaS

🤝 B2B

📋 Compliance

SaaS • B2B • Compliance

Surgical Information Systems is a healthcare-focused software and services company that provides cloud-based perioperative and ambulatory surgery center (ASC) management solutions. Their SIS Complete platform includes EHR/clinical documentation, anesthesia and surgery documentation, analytics, revenue cycle management (RCM) services, and compliance tools tailored for ASCs and hospitals. SIS delivers SaaS products plus tech-enabled billing, coding, transcription, and compliance services to improve clinical, financial, and operational performance for surgical providers.

📋 Description

• Maintain site-specific details for assigned clients • Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines • Ability to read and interpret an EOB • Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors • Retrieve daily banking and lockbox correspondence • Verify that the correct contract rate is applied to billing • Communicate with and provide documentation to the payment posting department • Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation • Ensure timely posting of patient and insurance payments • Process virtual insurance credit card payments • Resolve clarification log inquiries on a daily basis • Ability to solve problems related to assigned tasks • Ability to verify contractual adjustments at time of posting • Perform payment corrections requested by AR Specialist • Generate/balance EOM closing reports • Communicate professionally with internal and/or external clients • Pull case documents for audits as needed • Complete posting for clients with offshore restrictions, as needed • Monitor credit balances and unassigned payments • Prepare refund packages to be sent to client • Perform other assigned duties

🎯 Requirements

• High school diploma or GED equivalent • Healthcare payment posting experience required • Proven experience monitoring payment posting activities to ensure accuracy and consistency • Knowledge of computers and Windows-driven software (MS Word, Excel, and Outlook) • Excellent command of written and spoken English • Cooperative work attitude with co-workers, management, patients, and external contacts • Strong attention to detail and speed while working within tight deadlines • Exceptional ability to follow oral and written instructions • A high degree of flexibility and professionalism • Experience working in an Ancillary or Ambulatory Surgery Center (ASC) • Working knowledge of IPAs and health plans is required • Comfortable with both electronic and manual payor follow-up • Able to quickly identify trends and escalate as appropriate • Ability to read, analyze and interpret insurance plans, financial reports, and legal documents

🏖️ Benefits

• Professional development opportunities • Flexible working hours • Health insurance