Credentialing Associate – Customer Service

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🔥 0 minutes ago

⛰️ Colorado, Idaho, +2 more states – Remote

⛰️ Colorado – Remote 🥔 Idaho – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $19 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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CCI Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Since 2004, CCI Inc. has provided services to the North American oil and gas and municipal infrastructure industries and specializes in designing, building and maintaining sound trenchless crossings – typically the highest risk part of a crossings project. The company has had 100% success, for 10 years straight, of ensuring crossings are sound by taking a “360-degree” approach to every project. CCI’s multi-disciplinary team focusing on design, construction, environmental and regulatory includes: engineers, geologists, geotechnical specialists, construction experts, foresters, biologists, project managers, writers, geomatics and GIS specialists. Visit http://ccisolutions.ca for more information.Proudly part of the CCI Group of Companies.Media Inquiries:[email protected]

📋 Description

• Supports CCI candidates and certificants by answering inbound calls and emails. • Takes the necessary action to achieve customer satisfaction. • Provides courteous, professional support in a manner that consistently meets or exceeds customers’ expectations. • Processes product orders, payment information, credit card transactions, and quality control procedures. • Updates records when changes occur and performs candidate registration entry and file maintenance within CCI’s various programs. • Assists with the review of candidate applications for eligibility and completeness, and contacts customers when necessary to complete the application process. • Assists with audit processes. • Answers questions concerning all aspects of the certification/recertification process. • Provides backup fulfillment duties. • Coordinates data transmission between CCI and the testing agency (e.g., appointment scheduling updates). • Initiates and maintains a consultative/collegial relationship with peers, staff, volunteers, and other business entities. • Participates in orientation of new staff members. • Performs other duties as assigned.

🎯 Requirements

• Minimum of two (2+) years’ working experience in a customer service-related position. • Associate degree preferred but not required. • Excellent written and verbal communication skills with the ability to explain technical details to non-tech savvy customers. • Strong analytic, problem solving, and research skills to sufficiently address issues even if the solutions aren’t immediately obvious. • Consistent availability during CCI’s high volume contact season (mid-December to February). • Self-motivated, with prompt and responsive communication, especially within the credentialing team. • Comfortable with both virtual and in-person work settings.