Case Builder Team Support Specialist, TSS

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Le'Fant LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

🏛️ Government

B2B • Government • Management Consulting

Le'Fant LLC is a management consulting firm dedicated to enhancing the capabilities of Federal Agencies in supporting Service Members, Veterans, and their families. With a team led by individuals with significant military and government experience, they specialize in a range of services including management consulting, technology and engineering solutions, human resource management, and marketing and advertising. Their mission emphasizes integrity, innovation, and accountability as they strive to improve organizational processes and provide superior support to the Federal Government.

📋 Description

• Act as a primary source of knowledge and Subject Matter Expert for Case Builders (CB). • Complete Clarification Responses (CR) for absent case builders on the assigned Case Building team. • Complete Building of Cases when necessary and directed by the Team Supervisor. • Monitor team responsiveness to communications and provide regular insights to the supervisor. • Assist Case Builders with procedural questions. • Review unbuilt cases within the assigned team and communicate with team members for expedited handling of late cases. • Log Case Building errors. • Address and resolve escalation requests. • Assist other departments with Case Building inquiries. • Ensure action item emails from the audit team/compliance are addressed. • Audit built cases to ensure compliance with build procedures, VA requirements, and diagnostic requirements. • Provide support to CB staff to finalize cases. • Provide feedback/insight to CB Supervisor about any observed coaching/mentoring topics needed for individual case builders. • Monitor and respond to emails from Case Builders on questions/inquiries as appropriate and directed by supervisor. • Reassigning cases within the Team queue to make sure they are evenly distributed, or so that the daily quota can be met. • Proofread and suggest edits to Clarifications for CBs as requested. • Attentive to ongoing communication with CB Supervisors. • Receive directions and assignments, as applicable, from CB Supervisors. • Ensure relevant concerns/recommendations are referred to the team supervisor or other departments as warranted. • Other duties, as assigned.

🎯 Requirements

• Eligible to work in the United States • All work must be performed within the United States • Must be eligible for a public trust clearance • High School Diploma or equivalent • 4+ years of related experience or equivalent combination of education and experience • Minimum of 2 years of previous Case Building experience • Proficient in the use of Microsoft Office Suite of products, Adobe Acrobat/PDF tools, and general internet research and other resources as needed • Reliable access to stable internet • Must be able to perform work while on camera and using a microphone • Must be able to use multifaceted communication vehicles (telephone, text, email, messaging apps, video calls) and communicate clearly • Excellent organizational, written, and verbal communication skills. • Ability to safely perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

🏖️ Benefits

• 401k matching • Customized health plans • Dental and vision insurance • Life insurance • Short and long term disability coverage • Incentives program to recognize exceptional behavior • Competitive base salaries