Medical Virtual Assistant – Patient Access & Intake Operations

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $5 - $15 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Legion Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Seed Round on 2024-09

Consulting • Insurance • Healthcare

Legion Health is a provider of world-class psychiatric care, making mental health services accessible to everyone. With a team of board-certified providers and guided by top psychiatric experts, Legion Health offers a tailored, affordable approach to mental wellness. Their services include comprehensive evaluations, personalized follow-up schedules, and coordination with other members of the care team, all provided through a secure telemedicine platform for convenience and comfort.

📋 Description

• Respond quickly to new patient leads and booked patients across phone, messaging, and internal systems • Welcome patients professionally and explain what to expect before their first appointment • Explain next steps and resolve blockers involving paperwork, insurance, pharmacy questions, documentation, and onboarding • Support scheduling, rescheduling, intake completion, paperwork follow-up, and onboarding tasks • Manage patient access workflows across self-serve signups, referrals, Zocdoc leads, and other inbound sources • Support ADHD-related patient preparation, including logistics, documentation, ROI steps, and appointment expectations • Track and escalate refill or prescription coordination needs, prior authorization issues, patient concerns, and clinical questions • Accurately document patient interactions for teammates and clinicians • Follow scripts and SOPs while identifying workflow improvements • Maintain strong response times and consistent follow-through to reduce outreach delays • Share recurring patient issues and feedback with operations, product, and clinical teams • Partner closely with clinical teams while remaining in a non-clinical role • Deliver a high-quality experience for patients and families

🎯 Requirements

• 2+ years of experience in healthcare operations, patient support, pharmacy support, medical administration, telehealth, call center, or similar work • Exceptional spoken and written English communication • Comfort with high-volume patient calls and written patient messaging • Strong patient empathy and healthcare fluency • Pharmacy, medical, nursing, behavioral health, or other healthcare licensure or formal clinical training outside the United States strongly preferred • Pharmacy experience, including familiarity with prescriptions, refills, prior authorizations, controlled substance workflows, or medication-related patient questions, especially valuable • Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation highly preferred • Experience supporting U.S.-based patients or U.S. healthcare workflows is a plus • Ability to use tools such as Slack, Dialpad, Healthie, CRMs, EHRs, or similar platforms • Reliable high-speed internet connection • Secure computer suitable for remote work • Must remain within a non-clinical scope and not provide medical advice, diagnose patients, make treatment decisions, or practice under a medical or pharmacy license • Ability to work 1:00 PM–9:30 PM Central Time

🏖️ Benefits

• Fully remote work setup • Work on a mission-driven mental health care system • Work hours aligned to 1:00 PM–9:30 PM Central Time