Senior Customer Success Manager

🕒 September 23

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Legl

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

⚖️ Legal

💼 Consulting

💳 Fintech

Legal • Consulting • Fintech

Legl is a technology startup focused on modernizing the legal industry by providing an all-in-one platform that automates client onboarding processes, KYC (Know Your Client), AML (Anti-Money Laundering), and financial services. Their platform includes features for identity verification, regulatory compliance, payment processing, and workflow automation, helping firms improve efficiency, reduce lock-up times, and enhance overall client experiences. Legl aims to drive innovation and streamline operations for legal professionals, ensuring compliance and enhancing service delivery.

📋 Description

• Own a portfolio of law firms from contract signature through launch, adoption, and growth • Understand customer problems and objectives and take newly signed firms live • Set clear milestones, build relationships and advocacy, and deliver value against customer problems • Drive adoption and growth through expansion, upsell, and cross-sell motions • Act as a trusted partner and lead change management in law firms' operations and processes • Identify patterns across firms and create go-to-market and product feedback loops • Feed customer insights back into Legl to support expansion into new regions

🎯 Requirements

• Experience running customer launches or implementations for a B2B SaaS product • Understanding of why customer implementations succeed or fail • Experience carrying a commercial number, such as expansion or net revenue retention • Comfortable navigating commercial conversations • Experience driving genuine change management within firms' ways of working • Comfortable with the scrappy, agile nature of an early-to-market scale-up • Ability to navigate ambiguity, take ownership, learn, and iterate quickly

🏖️ Benefits

• Fully remote work arrangement • AI-centered operating model • Trusted autonomy to make decisions and own them • Opportunity to work with leading European VCs and a fast-growing scale-up • Opportunity to shape customer success playbooks and GTM/Product feedback loops