Service Technician II

🕒 5 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Perform service work on Starline’s full complement of products at customer sites • Work directly with end users and contractors to ensure that all on-site products are functioning properly and tested prior to system energization • Execute a System Startup checklist while at a customer’s site • Program Starline CPM and 3rd party meters at the customer site • Demonstrate the ability to identify and resolve complex network issues • Meter programming and networking support via phone with customers • Complete a startup certification report and a meter commissioning report • Interact well with customers being professional and respectful while on the job site • Obtain a Level 1 Thermography Certification to IR scan energized Busway components • Diagnose and repair on-site issues as required by end-users and contractors • Train and mentor internal and 3rd party technicians related to on-site services • Suggest new services identified in the marketplace

🎯 Requirements

• Superior attention to detail • Must be able to effectively communicate with customers verbally and in writing • Service Oriented, actively looking for ways to help others • Excellent critical thinking skills where you can use logic and reasoning to identify onsite product issues • Basic knowledge of network communication protocols (Telnet, SNMP, BACnet, etc..) • Product knowledge and familiarity with Starline Busway • Ability to present yourself professionally as an Starline representative • Must be willing to make overnight trips, staying in one location for up to four consecutive nights, or longer on a rare occasion • Willingness and desire to train and support both internal technicians as well as on-site customers, electricians, contractors and end users • Proficient experience with Microsoft Office and Windows • Valid Driver’s License • Ability to rent a vehicle • Ability to obtain government mandated security clearances • Valid Passport • Ability to obtain a company credit card • Experience using power and electrical testing tools and equipment • Advanced knowledge and experience working on electrical components and meters • Willingness to complete mandated training and certification programs

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • High employer 401K match • Paid time off (PTO) and holiday pay • Short-term and long-term disability benefit plans • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Active/growing Employee Resource Group network