Technical Customer Success Manager – Networking, Infrastructure

🕒 July 17

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Own the technical success of enterprise customers across the full customer lifecycle • Ensure what is sold can be delivered successfully and that customers achieve long‑term value • Partner with Sales on complex or strategic opportunities to validate technical requirements and architectures • Support RFIs/RFPs and solution scoping to reduce delivery risk and align expectations • Own post‑sale technical onboarding, deployment, and enablement • Lead complex Out‑of‑Band infrastructure deployments end to end • Act as the long‑term technical advisor driving adoption, reliability, and customer satisfaction • Deliver training and professional services directly or via partners

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience • Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar roles • Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs) • Experience leading customer‑facing technical conversations • Ability to manage work across pre‑ and post‑sales phases • Travel up to ~50%, primarily planned and customer‑facing, with advance coordination and flexible scheduling

🏖️ Benefits

• Comprehensive health benefits • Industry-leading 401(k) match • Paid maternity and parental leave • PTO • Holidays • Disability coverage • Bonus opportunities • Paid volunteer time • Active Employee Resource Groups supporting women in engineering and underrepresented identities • Inclusive, flexible, and growth-oriented culture