Customer Success Engineer

🕒 July 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Linx Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

Cybersecurity

Linx Security is a modern Identity Security solution designed for enterprises. The Linx Identity Security platform empowers identity, security, and IT operations teams to manage the complete identity lifecycle. It offers a comprehensive approach to identity security, differentiating itself from legacy systems by organizing and revealing insights from complex identity data across an organization. With a focus on reducing identity attack surfaces and ensuring compliance, Linx seamlessly integrates with existing Identity Access Management stacks.

📋 Description

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value. • Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture. • Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value. • Manage renewals and reduce churn through proactive engagement. • Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed). • Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions. • Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes. • Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

🎯 Requirements

• Proven experience in a technical, customer-facing role, ideally at an early-stage startup in IAM or cybersecurity. • Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success. • Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS). • Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments. • Strong ability to define and implement success metrics to measure customer engagement and retention. • Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership. • A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.

🏖️ Benefits

• N/A