Senior Customer Success Engineer

🕒 July 9

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quantum Metric

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

🏥 Healthcare

✈️ Travel

💰 $200M Series B on 2021-01

Consulting • Healthcare • Travel

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

📋 Description

• Support a portfolio of clients • Manage the technical details of client implementation, onboarding, adoption, and growth • Understand client obstacles and guide clients in defining meaningful requirements • Create innovative solutions to help clients achieve their goals • Define client implementation plans • Configure the Quantum Metric platform to satisfy client requirements • Develop custom JavaScript functions to capture data analytics and support complex use cases • Configure alerts, dashboards, and reports for real-time visibility into clients’ digital platform performance • Equip stakeholders with capabilities to execute their digital strategy • Adapt quickly to changing priorities in an ever-changing work environment

🎯 Requirements

• 5+ years of experience developing, implementing, or managing digital solutions • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred • Experience with web technologies, analytics, front-end development, and best practices for UX/UI • Development experience with HTML, CSS, and JavaScript • Experience with React, Angular, Vue, or native mobile is a plus • Proficiency in JavaScript development • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf • Expert knowledge of browser developer tools to test scripts and diagnose issues • Familiarity with the page load lifecycle and techniques for performance optimization • Strong project and time management skills; ability to multitask across multiple clients • Ability to adapt quickly to changing priorities and operate in an ambiguous environment • Excellent verbal and written communication skills with exemplary presentation skills • Ability to connect with a diverse audience, including senior leaders, middle managers, and individual contributors, both technical and non-technical • Ability to travel 10%

🏖️ Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program. • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • Company-wide events, seasonal challenges, and Quantum Metric sponsored local outings • Employee Resource Groups • Coaching and training programs • 10% travel