Technical Customer Success Manager

🕒 July 11

🇺🇸 United States – Remote

💵 $123.3k - $166.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Defense Unicorns

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🎖️ Defense

💰 Seed Round on 2022-10

Consulting • Logistics • Defense

Defense Unicorns is a cutting-edge technology company focused on transforming the way the U. S. Department of Defense (DoD) procures and deploys mission-critical software capabilities. Through its Airgap App Store and Unicorn Delivery Service (UDS), Defense Unicorns offers a centralized marketplace of trusted, pre-approved applications designed for rapid, secure, and compliant deployments in the most secure and complex DoD environments. The company emphasizes speed and reliability in software delivery, catering to various missions across domains such as Army, Navy, Air Force, and Space Force. Defense Unicorns meets the unique challenges of DevSecOps for defense systems, ensuring operational adaptability and security in mission-critical software deployments.

📋 Description

• Serve as the primary post-sales success lead for assigned commercial accounts • Build trusted relationships with executive leadership, engineering teams, and technical stakeholders • Develop and execute outcome-aligned customer success plans • Lead quarterly and executive reviews focused on platform value, operational readiness, and customer outcomes • Identify adoption gaps, risks, renewal opportunities, and expansion opportunities • Assist customers with Kubernetes-based platform architecture questions • Guide customers through secure software delivery principles and complex deployment requirements • Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices • Troubleshoot complex deployment challenges with Engineering • Articulate customer requirements related to compliance, security, and regulatory frameworks • Drive deeper platform adoption across development teams • Proactively identify and take ownership of organizational gaps, processes, and solutions

🎯 Requirements

• Excellent verbal and written communication skills; ability to interact effectively with stakeholders and team members at all organizational levels and across departments • Excellent interpersonal skills and ability to adapt communication behaviors and tactics • Exceptional problem-solving and decision-making abilities with a strategic mindset • Experience transitioning customer value delivery from services to productized approaches • Experience facilitating cross-department problem-solving exercises that drive business insights and turn inputs into decisions • Experience supporting business initiatives across functional areas to inform business strategy and evolution • Experience with HubSpot, GitHub, Unthread, and Notion • Familiarity with regulated, high-compliance, or constrained deployment environments (a plus) • Experience working with platform engineering teams • Background in cloud-native technologies, including AWS, Azure, and on-premises Kubernetes • Familiarity with open-source ecosystems

🏖️ Benefits

• Medical/Dental/Vision • Premiums are 100% Company Paid • Health Savings Account • Life Insurance • Disability Insurance • 401k Retirement Plan • Company Stock Options • Home Office Budget • Flexible Time Off (FTO) • Federal Holidays • One week for Thanksgiving • Two weeks for Christmas and New Year’s • Paid Parental Leave • Reimbursement for approved trainings/subscriptions • Conferences (travel, lodging, and fees)