Technical Customer Success Manager

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Defense Unicorns

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💰 Seed Round on 2022-10

Defense • Software • Cybersecurity

Defense Unicorns is a cutting-edge technology company focused on transforming the way the U. S. Department of Defense (DoD) procures and deploys mission-critical software capabilities. Through its Airgap App Store and Unicorn Delivery Service (UDS), Defense Unicorns offers a centralized marketplace of trusted, pre-approved applications designed for rapid, secure, and compliant deployments in the most secure and complex DoD environments. The company emphasizes speed and reliability in software delivery, catering to various missions across domains such as Army, Navy, Air Force, and Space Force. Defense Unicorns meets the unique challenges of DevSecOps for defense systems, ensuring operational adaptability and security in mission-critical software deployments.

📋 Description

• Serve as the primary post-sales success lead for assigned commercial accounts • Build trusted relationships with executive leadership, engineering teams, and technical stakeholders • Develop and execute outcome-aligned success plans for our customers • Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes • Proactively identify adoption gaps, risks, and expansion opportunities • Assist customers on Kubernetes-based platform architecture questions • Guide customers through secure software delivery principles and complex deployment requirements • Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices • Troubleshoot complex deployment challenges in partnership with Engineering • Articulate customer requirements related to compliance, security, and regulatory frameworks • Identify renewal & expansion opportunities across our customer base • Drive deeper platform adoption across development teams • Platform adoption across customer accounts • Renewal and expansion within assigned accounts • Time-to-operational capability • Customer health and satisfaction • Successful platform deployments and time-to-value

🎯 Requirements

• Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments • Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize customer outcomes • Exceptional problem-solving and decision-making abilities, with a strategic mindset • Experience transitioning customer value delivery from services to productized approaches • Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions • Experience supporting business initiatives across functional areas to inform business strategy and evolution • Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion • Familiarity with regulated, high-compliance, or constrained deployment environments (a plus) • Experience working with platform engineering teams • Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes) • Familiarity with open-source ecosystems

🏖️ Benefits

• Medical/Dental/Vision • Premiums are 100% Company Paid • Health Savings Account • Life Insurance • Disability Insurance • 401k Retirement Plan • Company Stock Options • Home Office Budget • Flexible Time Off (FTO) plus all Federal Holidays • Paid Parental Leave • Reimbursement for approved trainings/subscriptions • Conferences (travel, lodging, and fees)