Manager, Customer Engineering

🕒 July 1

🏈 Alabama, Alaska, +39 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $130k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

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Patch My PC

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🔐 Security

🏢 Enterprise

SaaS • Security • Enterprise

Patch My PC is a company that provides software solutions for automated patch management and application updates. Their tools integrate with Microsoft solutions like ConfigMgr and Intune to automate the deployment and management of third-party applications across enterprise environments. With features such as custom pre- and post-install scripts, application lifecycle management, and detailed reporting and analytics, Patch My PC helps IT professionals, MSPs, and security teams enhance their patching processes, saving time and ensuring system security. The company offers products that are user-friendly and support thousands of applications, easing the management of software updates and enhancing endpoint security. Patch My PC stands out with its responsive support team and comprehensive integration capabilities.

📋 Description

• Lead, coach and mentor a global team of Customer Engineers • Drive organizational change that supports scalable growth by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers • Cultivate a team culture rooted in trust, accountability, humility, and proactive communication • Drive pre-sales technical enablement in partnership with Sales to support new business growth • Partner with leadership on strategic planning and contribute to cross-functional initiatives that align with long-term business goals • Conduct regular 1:1s and performance reviews with a focus on career growth and continuous learning • Stay hands-on with tools, systems, and technologies to provide real-time support and leadership • Act as the escalation point for complex or high-priority customer issues, balancing technical resolution with excellent service • Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs • Stay informed on industry trends, Microsoft technologies, and customer environments to coach the team effectively • Guide the team in navigating complex technical problems related to Windows, Azure, Configuration Management, and software deployment environments

🎯 Requirements

• 10+ years of experience in technical roles (e.g., support, consulting, software development, or services) • 7+ years of experience managing or leading technical teams, with a proven record of developing talent and fostering team success • Experience leading process improvements from ideation to adoption to drive sustainable change aligned with our goals and values • Experience collaborating cross-functionally with engineering, product, sales, and customer success teams • Demonstrated ability to lead during change, manage escalations, and resolve conflicts with empathy and decisiveness • Strong knowledge of Microsoft platforms (Windows, Azure), business apps (Office 365, SharePoint), and/or configuration or remote management tools (e.g., SCCM, Intune, RMM)

🏖️ Benefits

• Competitive Salary: $130,000 - $160,000 based on experience and location. • 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents. • FSA/HSA. • Fertility benefits. • Parental leave. • Paid-time off (PTO). • Volunteer leave. • Charitable donation matching. • Tuition reimbursement. • Gym membership reimbursement. • Internet stipend. • Pet insurance.