Senior Salesforce Health Cloud System Administrator

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $87.1k - $157.4k / year

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Administer, configure, and operationally sustain the enterprise Salesforce Health Cloud environment • Manage user provisioning, role assignments, permission sets, sharing rules, and organizational access structures • Execute approved moves, adds, and changes in accordance with configuration management procedures • Configure and maintain Salesforce objects, fields, record types, page layouts, Lightning pages, queues, assignment rules, and application settings • Administer Health Cloud functionality for patient engagement, care coordination, case management, referral management, and healthcare contact center operations • Monitor system health, performance, scheduled jobs, storage, platform limits, and integrations • Resolve complex Tier 2 incidents, configuration issues, access problems, workflow failures, data discrepancies, and performance issues • Perform root cause analysis and implement corrective and preventive actions • Analyze debug logs, Flow errors, system events, and integration error reports • Collaborate with developers, integration teams, solution architects, cybersecurity personnel, and program stakeholders • Design and maintain declarative functionality using Flow Builder, validation rules, approval processes, assignment rules, and supported platform tools • Manage bulk data updates, imports, data quality remediation, duplicate management, sandboxes, refreshes, synchronization, and release preparation • Evaluate seasonal releases and platform updates for impacts • Coordinate change and release management, testing, deployments, validation, and post-release stabilization • Maintain Salesforce security configurations and support least-privilege access, compliance, audit evidence, and continuous monitoring • Provide technical guidance and mentoring to junior administrators; review their work • Establish administration standards, procedures, configuration guidelines, troubleshooting documentation, and process improvements • Support workload planning, task prioritization, platform scalability, availability, reliability, security, and maintainability

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field and 4–8 years of relevant experience, or a master's degree with 2–6 years of relevant experience • Equivalent experience may be considered in accordance with Leidos policies • At least 2 years of hands-on Salesforce administration and configuration experience in an enterprise environment • Demonstrated experience administering complex Salesforce environments, including user management, security configurations, objects, fields, record types, Lightning pages, reports, and dashboards • Advanced knowledge of Salesforce security architecture, including profiles, permission sets, role hierarchies, organization-wide defaults, sharing rules, and field-level security • Experience designing, configuring, troubleshooting, and maintaining Salesforce declarative automation using Flow Builder and related platform capabilities • Experience performing advanced Salesforce troubleshooting, root cause analysis, and resolution of production application issues • Experience with Salesforce data management tools, bulk data operations, data quality management, and configuration maintenance • Understanding of Salesforce application lifecycle management, sandbox environments, testing, deployment processes, and change control • Experience supporting enterprise applications in a structured incident management and change management environment • Ability to independently resolve complex technical issues and evaluate the operational impact of proposed configuration changes • Strong technical documentation, analytical, communication, and collaboration skills • Experience providing technical guidance, reviewing work, or mentoring less-experienced technical personnel • Ability to meet applicable DoD/DHA personnel security and suitability requirements • Preferred: Salesforce Certified Administrator • Preferred: Salesforce Certified Advanced Administrator • Preferred: Salesforce Platform App Builder certification • Preferred experience administering Salesforce Health Cloud or other healthcare-focused Salesforce implementations • Preferred experience supporting Salesforce Government Cloud Plus or Government Cloud Plus – Defense environments • Preferred experience supporting DoD, DHA, VA, or other federal healthcare programs • Preferred familiarity with healthcare operations, Salesforce Service Cloud, Experience Cloud, OmniStudio, OmniScripts, Data Mappers, Integration Procedures, MuleSoft, Amazon Connect, Okta, REST APIs, HL7 FHIR, Oracle Health/Cerner Millennium, HIPAA, FedRAMP, DoD RMF, DoD IL4/IL5, Agile, ITIL, ServiceNow, or Jira

🏖️ Benefits

• Camera-on interview with interviewer photograph for identification if an offer letter is extended

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