Support Business Analyst

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $53k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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Lendscape

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1968

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Lendscape is a leading provider of technology solutions for business financing, offering a comprehensive and flexible platform trusted by over 120 banks and finance providers worldwide. Specializing in invoice finance, factoring, asset based lending, supply chain finance, and asset finance, Lendscape's innovative technology helps optimize performance, reduce risk, and deliver excellent customer experiences. With a focus on agile, modern solutions, Lendscape is recognized for its ability to streamline and automate lending processes, supporting multi-country operations and integration with other providers through its API-driven systems. It has a strong track record of partnership and reliability in the fast-paced lending environment.

📋 Description

• Serve as the primary point of contact for client support inquiries across the Lendscape platform suite • Monitor, prioritize, and take ownership of support cases from intake through resolution, ensuring timely follow-up • Investigate, troubleshoot, and resolve software, process, data, and platform-related issues • Escalate complex issues to Product, Engineering, or other internal teams with clear documentation and business context • Meet or exceed established service level agreements (SLAs), support metrics, and quality standards • Communicate proactively with clients on case status, troubleshooting progress, and resolution timelines • Identify recurring client challenges and support trends, escalating insights to Account Managers and leadership • Partner closely with Account Managers to ensure consistent, seamless client experience • Share client feedback with Product, Engineering, and Implementation teams to support continuous improvement • Contribute to internal knowledge articles, process documentation, and support best practices • Analyze reported issues to determine whether the root cause is related to business processes, data integrity, system configuration, user training, or product functionality, and take appropriate action or escalation path • Maintain accurate, timely documentation within ticketing, case management, and CRM systems • Support departmental goals, strategic initiatives, and help foster a culture of accountability and service excellence

🎯 Requirements

• 3+ years of experience in factoring, invoice finance, asset-based lending (ABL), commercial finance, or a related financial services environment • Experience supporting clients in a SaaS, fintech, financial software, or technology-enabled business environment • Strong analytical and troubleshooting skills, with excellent written and verbal communication • Experience using ticketing or case management platforms such as Jira Service Management, ClickUp, or Salesforce • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Working knowledge of SQL, application logs, or system diagnostics • Demonstrated ability to analyze and distinguish between business process, technical, and data-related issues to determine root cause and identify the appropriate resolution or escalation path • Ability to support clients across multiple regions and adapt to varying business needs, priorities, and operating hours • Experience supporting Lendscape or other commercial lending technology platforms • Knowledge of lending operations, collateral management, or accounts receivable financing • Experience working within SLA-driven support environments and collaborating with Product, Engineering, and Operations teams to resolve client issues

🏖️ Benefits

• Private Medical Insurance • Private Dental Insurance • Private Vision Insurance • Unlimited PTO