Donation Support Services Coordinator

🔥 0 minutes ago

🐎 Kentucky, Ohio, +1 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Lifeline of Ohio

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Lifeline of Ohio is dedicated to saving and healing lives through the gift of organ and tissue donation. The organization focuses on providing grief support, advocacy, and volunteer opportunities, emphasizing the importance of donation in benefiting individuals and families in need of transplants.

📋 Description

• Organize and assist with tasks so donation efforts run smoothly across multiple stakeholders • Provide communication and ensure compliance with regulating, governing, and accepting agencies to facilitate and maximize organ, eye, and tissue donation • Work closely with hospital staff, funeral homes, coroners, tissue technicians, and organ recovery staff to coordinate the donation process • Ensure families are educated and aware of the opportunity to pursue organ, eye, and tissue donation • Obtain and enter patient medical and social information provided by partners • Communicate referral and case information to internal and external stakeholders and provide follow-up • Identify initial suitability for tissue and eye donors • Assess donor registry status or contact the appropriate organ procurement organization • Document and evaluate medical suitability criteria for potential tissue and eye donors • Apply internal and external donor suitability policies, procedures, and standards • Communicate with coroners to obtain permission for donation and requests • Coordinate authorization and UDRAI processes with internal and external partners • Work with legal next of kin to discuss donation potential, provide authorization core elements, and compile medical/social questionnaires • Support donor families with follow-up • Contact tissue and eye processors for donor review and acceptance • Communicate authorization information to stakeholders including tissue teams, processors, transportation, coroners, and funeral homes • Document required information in the charting database • Coordinate with Quality and Regulatory Affairs to meet documentation standards and record deviations • Coordinate donor transportation for recovery • Complete touch-base calls and post-case follow-ups • Determine appropriate contact intervals based on case dynamics • Ensure case checklists are completed timely • Deliver and receive shift reports

🎯 Requirements

• Certification in a healthcare-related field or secondary degree in education, medical, or healthcare preferred • 2+ years of experience working in a call center environment or a relevant combination of listed education and experience • Able to work night shift hours • Commitment and enthusiasm for the organization’s mission and programs • Ability to work effectively in a remote environment using multiple communication channels • Computer literacy and ability to use multiple browsers and healthcare applications • Ability to understand complex policies and procedures and follow directions accurately • Detail-oriented with a critical degree of accuracy regarding data entry • Friendly, helpful, and professional verbal and written demeanor • Ability to work collaboratively with people from various backgrounds • Schedule availability for 7:00 PM–7:00 AM, consisting of three 12-hour shifts and one 4-hour shift per week • First week of training during day-shift hours upon hire

🏖️ Benefits

• Competitive pay • Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and FSA/HSA) • Generous PTO bank available for immediate use • 9 holidays and 2 floating holidays of your choice • Paid Maternity, Paternity, and Family Leave • Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform • Company provided term life, AD&D, short-term and long-term disability insurance • Company paid-for certifications and license renewals • 401(k) plan (Traditional & Roth options) with company match • Performance Bonuses • Organizational dedication to internal advancement and promotion opportunities