Phone Counselor Assessor, Behavioral Health

🔥 23 hours ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

👻 Ghost score 10%

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Lifepoint Health®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Lifepoint Health® is a diversified healthcare delivery network that serves patients, clinicians, communities, and partners across the healthcare continuum. With a presence that extends from coast to coast, Lifepoint operates community hospitals, rehabilitation and behavioral health hospitals, and additional care sites. The company is dedicated to improving community health through high-quality care, patient safety, clinical excellence, and innovative partnerships aimed at enhancing healthcare quality and access.

📋 Description

• Serve as the initial point of contact for individuals seeking behavioral health or substance use services • Manage inquiry calls • Schedule face-to-face and phone assessments • Perform tele-evaluations • Triage individuals based on safety and risk • Screen for medical and behavioral emergencies • Ensure timely evaluation by a qualified mental health professional • Conduct comprehensive screenings • Coordinate patient care with clinical staff and on-call physicians • Provide clear treatment guidance to patients and families • Facilitate requests for services, including evaluation, referral, designation of appropriate level of care, admission, and follow-up • Conduct initial evaluations and initiate screening tools • Document patient symptomology, functioning, and needs • Provide information to physicians • Assist patients, physicians, visitors, and coworkers promptly and courteously • Maintain accurate pre-admission and admission paperwork • Complete insurance pre-certification • Perform other duties as assigned

🎯 Requirements

• Master’s degree in social work, counseling, or related field from an accredited school required, or nursing degree from an accredited school required per state regulations • Associate-level Counseling or Social Work license or Registered Nurse license, if required per state regulations • One year of assessment experience in an inpatient behavioral health care setting preferred • Two years of experience working with patient populations served at the facility preferred • CPR certification required within 30 days of employment and prior to any patient contact • De-escalation certification required within 30 days of employment and prior to completion of orientation • Knowledge of behavioral health care • Knowledge of Emergency Detention and EMTALA paperwork and processes • Understanding of healthcare regulatory and compliance requirements, including HIPAA • Skilled in applying policies and procedures • Proficiency with Microsoft Word, Excel, and PowerPoint • Excellent communication and interpersonal skills • Ability to work collaboratively with a diverse team of healthcare professionals • Ability to handle sensitive and confidential information • Ability to meet stated physical, vision, and environmental demands

🏖️ Benefits

• Multiple levels of medical, dental and vision coverage • Life, accident, critical illness, and hospital indemnity insurance • Short- and long-term disability insurance • Paid family leave • Paid time off • Higher education and certification tuition assistance • Loan assistance • 401(k) retirement package and company match • Mental, physical, and financial wellness programs • Free gym memberships • Virtual care appointments • Mental health services • Discount programs • Ongoing learning and career advancement opportunities

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