Enrollment Administrator – Customer Support, Learning and Development

Job not on LinkedIn

🔥 3 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Provide outstanding customer service to individuals navigating the application and enrollment processes for public and private schools • Support customers across multiple communication channels: primarily phone support • Adapt to varying workloads and assist customers wherever demand is highest • Maintain high accuracy, meet Quality Assurance standards, and contribute to enrollment goals • Deliver comprehensive support for K12 learning systems and business applications • Clearly explain product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions • Handle high volumes of inbound and outbound customer interactions • Promptly resolve common issues to ensure family satisfaction and a positive enrollment experience • Build strong relationships with adult students, parents, or legal guardians • Ensure the timely collection of all required compliance documentation in line with departmental policies • Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies • Address family concerns creatively and with integrity

🎯 Requirements

• High School Diploma / GED and relevant work experience • Minimum of 1 year of experience in a similar call center role • All work must be performed within the United States. • Candidates must reside in and be authorized to work from the U.S. for the duration of employment. • Our work from home members are required to have and maintain High-speed internet connection • At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. • Ethernet connection is preferred • Physical and Technical Requirements: This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking • Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps. • Professional home office setup free from distractions during operational hours • Ability to attend virtual training sessions via webcam. • Thorough knowledge of home-based connectivity support. • Strong verbal and written communication skills • Excellent listening skills with a consultative approach to customer service. • Proficient in telephone and email etiquette. • Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat. • Expertise in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and PC/Internet applications. • Proficiency in web-based applications; Salesforce experience is a plus. • Knowledge of modern Windows operating systems • Strong problem-solving and analytical skills with a solutions-oriented mindset. • Resilient, detail-oriented, and accountable for high-quality work. • Ability to manage high call volumes and maintain positive team morale. • Ability to prioritize competing tasks effectively to deliver results. • Independent and team-oriented work capabilities. • Open to feedback and guidance, demonstrating adaptability and improvement. • Resilient and positive contributor to team dynamics. • Ability to clear required background check.

🏖️ Benefits

• Employees can work remotely • Remote work and flexibility: thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule • Employees are expected to be fully present and give full attention to their work while on the clock • Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime