Director of IT

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Lightfully Behavioral Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Changing lives, compassionately

📋 Description

• Director of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs. • The Director of IT directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment. • This role also oversees the data warehouse, Power BI reporting infrastructure, and the internal and contract resources that support analytics, helpdesk, and network operations. • Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”). • Manage company-wide IT operations across all program locations. • Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning. • Manage Microsoft 365 administration and identity and access management. • Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms. • Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans. • Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap.

🎯 Requirements

• Bachelor's degree or equivalent experience, required; Master's degree preferred. • 7+ years of IT management experience, with at least 3 years in a clinical healthcare environment. • Salesforce administration required: Salesforce Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org. • Microsoft 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID. • Healthcare IT experience required: Applied HIPAA Security Rule experience including conducting or participating in a formal Security Risk Assessment, managing BAA execution, and maintaining documented security policies. • Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable. • Experience administering call center technology; familiarity with Salesforce CTI integration preferred. • Cybersecurity program experience: working knowledge of NIST CSF and HIPAA Security Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email security, EDR solutions, MFA, data encryption, Firewalls / IPS, and security patch management. • Strong troubleshooting, vendor management, and executive communication skills. • Able to communicate effectively in English, both verbally and in writing. • Ability to communicate and write clearly and professionally is required. • Ability to maintain confidentiality. • Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.

🏖️ Benefits

• Competitive compensation • Medical, dental, and vision insurance • Paid time off • Self-care days • 401(k) plan • Continuing education and professional development opportunities • Employee assistance program (EAP) • A supportive, mission-driven culture that values authenticity, connection, and integrity