Senior Application Administrator

🕒 September 25

🌽 Illinois, Iowa, +3 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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📋 Description

• Serve as the lead administrator and configuration expert for CentralReach and potentially other clinical EHR platforms • Configure users, permissions, templates, workflows, locations, service codes, schedules, and operational settings • Translate business, clinical, billing, and compliance requirements into scalable system configurations • Partner with clinical and operational leaders on intake, scheduling, authorization management, service delivery, documentation, billing, and reporting workflows • Identify technology optimization opportunities, including reporting and metrics, to improve clinical and functional efficiency • Monitor system performance, data integrity, process adoption, usability, consistency, reporting accuracy, and workflow efficiency • Troubleshoot complex issues, coordinate with vendor support, and serve as an escalation point for internal users and support teams • Develop and maintain system documentation, configuration guides, support procedures, training materials, and standard operating processes • Support onboarding, training, and ongoing enablement for administrative, clinical, billing, and operational users • Collaborate with vendors and product teams on roadmaps, releases, platform capabilities, and product-line changes • Collaborate with IT and business stakeholders on integrations, access management, security, reporting, data governance, and broader platform initiatives • Drive standardization and optimization of clinical technology workflows and deliver ongoing value to the organization

🎯 Requirements

• 5 or more years of experience in systems administration, application administration, platform configuration, business systems support, or related technology role • Hands-on experience administering enterprise systems, SaaS platforms, healthcare applications, EHR/EMR systems, or practice management platforms • Strong understanding of user access, permissions, workflow configuration, system settings, testing, troubleshooting, documentation, and change management • Ability to gather requirements from cross-functional stakeholders and translate them into effective system configurations and supportable processes • Excellent analytical, problem-solving, and communication skills, with the ability to support both technical and non-technical users • Strong attention to detail and commitment to data quality, operational consistency, and user adoption • Experience working in a healthcare, behavioral health, ABA, autism services, or multi-site service delivery environment preferred • Working knowledge of ABA service delivery, clinical documentation, authorization requirements, and billing workflows • Experience supporting acquisitions, reporting, data extraction, remote work, and occasional after-hours support • Experience supporting operational and clinical platform workflows such as intake, scheduling, clinical documentation, treatment planning, reporting, claims, or revenue cycle processes • Experience with system implementations, migrations, integrations, acquisitions, or workflow standardization initiatives • Familiarity with HIPAA, healthcare data privacy, access controls, audit readiness, and operational compliance expectations • Bachelor's degree in information technology, Computer Science, Healthcare Administration, Business Systems, or a related field preferred; equivalent experience will be considered • CentralReach training, certification, or demonstrated platform administration experience preferred • Relevant certifications in IT service management, healthcare technology, systems administration, or project/change management are a plus • Ability to sit for prolonged periods; occasionally stand, walk, use a computer keyboard, and lift or move up to 25 pounds • Vision requirements include close vision, distance vision, depth perception, and ability to adjust focus

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