Senior Project Manager, Client Services

🕒 July 28

🇺🇸 United States – Remote

💵 $113k - $140k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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Lighthouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $23M Debt Financing on 2016-08

Consulting • Healthcare • Logistics

Lighthouse is a company that specializes in eDiscovery and information governance, employing advanced AI technology to streamline legal processes and improve outcomes for legal teams. They offer a range of services including document review, forensic data collection, and strategic consulting, with a strong focus on reducing costs and optimizing data management strategies. Lighthouse partners with various industries, including financial services and healthcare, to help manage complex data environments effectively while ensuring compliance and minimizing risk.

📋 Description

• Responsible for managing to a case or client annual budget, consulting clients on eDiscovery best practices, and identifying preferred paths to completing projects with a focus on reducing costs, increasing speed of delivery and use of Lighthouse technologies to drive client satisfaction. • Plan, monitor and manage internal and external project communications of pod members. • Provide workflow consultation, drive the development of standards and participate in the daily activities associated with providing eDiscovery support to clients. • Respond to client requests and provide consultation to clients to manage the scope, execution, and overall delivery of solutions that comply with industry best practices and Lighthouse Standards. • Train and develop team members on workflows and eDiscovery best practices. • Initiate work on behalf of clients by creating work orders for tasks associated with data processing, review, and production. • Communicate expectations for scope and deadlines to internal and external stakeholders.

🎯 Requirements

• Bachelor’s degree (Masters or JD a plus) or equivalent experience. • 6+ years of work experience with at least four years of e-Discovery project management experience. • 5+ years of successful experience in a law department, law firm and/or a legal consulting firm or eDiscovery provider. • Relativity experience required. • Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product. • Knowledge of or the ability to quickly acquire a deep understanding of Lighthouse workflows, internal tools and documentation necessary to act as an internal escalation resource, and ability to work both independently and in a team environment. • Strong communication skills to effectively transmit information via written (email and forms based formats) and verbal communications to convey instructions, identify issues, propose solutions and manage conflicts between internal and external stakeholders. • Project management skills to successfully manage client relationships and execute projects to completion in order to deepen Lighthouse relationships to ensure repeat work and increased share of clients’ total spend and to gain clients’ trust as a consultant. • Flexibility and adaptability to handle a changing and growing workload. • Strong project management skills including the ability to interpret a variety of instructions provided in written and oral form.

🏖️ Benefits

• Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match. • Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. • We offer a generous Flexible PTO program and paid volunteer days. • Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.