Account Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lighthouse Lab Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Lighthouse Lab Services is a leading consulting and recruiting firm specializing in the medical laboratory industry. The company offers an extensive range of services to support laboratories, including lab startup and design, lab management, test validation, and commercialization strategies. Their consulting services help labs achieve quality and regulatory compliance, while their recruiting services provide board-certified pathologists and lab directors to clinical laboratories. Lighthouse Lab Services also assists with laboratory instrument services, payer strategy, and revenue cycle management, helping labs recover lost revenue and improve operational efficiency. With a commitment to quality and customer service, Lighthouse Lab Services serves over 2,000 laboratory clients and is a trusted partner for healthcare providers looking to start or grow their laboratory operations.

📋 Description

• Serve as the primary relationship owner and trusted point of contact for an assigned portfolio of clients • Build strong relationships with key client stakeholders and understand their business, operations, and service needs • Coordinate significant client issues, concerns, and escalations with clear ownership, timelines, communication, and follow-up • Engage appropriate internal subject matter experts • Proactively manage client satisfaction and retention by identifying risks, addressing concerns, and coordinating solutions • Lead client communications during issues or escalations and ensure effective resolution • Conduct regular client check-ins, business reviews, and occasional onsite visits • Identify cross-selling and upselling opportunities for additional Lighthouse Lab Services solutions and services • Partner with Sales, Operations, and leadership on account renewals, expansions, and new service opportunities • Maintain accurate client information, account activity, and key business details in company systems • Deliver client presentations, prepare formal reports, and provide day-to-day client support

🎯 Requirements

• Bachelor’s degree preferred, or equivalent professional experience • At least 2 years of experience in account management, customer success, healthcare, laboratory services, healthcare consulting, or another client-facing environment preferred • Strong written, verbal, and presentation skills • Ability to build trusted relationships with stakeholders at all levels • Client-focused mindset with strong attention to detail • Proactive approach to problem-solving and conflict resolution • Confidence to ask questions, identify underlying needs, and constructively challenge clients and internal teams when appropriate • Ability to manage multiple priorities and projects while maintaining professionalism and composure • Strong analytical and critical-thinking skills • Ability to synthesize information and make recommendations supporting client satisfaction, retention, and growth • Strong organizational skills and sound judgment • Ability to balance client advocacy with company objectives

🏖️ Benefits

• Quarterly Bonus Plan • Medical, dental, and vision coverage • 15 days Paid Time Off to start (vacation and sick days) • 10 Paid Holidays • 401(k) retirement plan with up to 4% Company match • Company-paid Life + AD&D • Short- and Long-Term Disability • Paid Volunteer Time Off • Partially Paid Medical Leave / Paid Parental Leave

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