Field Customer/Tech Training Instructor

🕒 June 24

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Lightspeed DMS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Lightspeed DMS is a comprehensive dealer management system designed for the Powersports, Marine, RV, Trailer, Outdoor Power Equipment, and Golf industries. It provides over 4,000 dealerships with an all-in-one solution to streamline operations, manage inventory, and enhance customer engagement. Lightspeed DMS integrates various departmental functions into a single platform, enabling efficient management of parts, sales, service, and accounting tasks, ultimately helping dealers to improve profitability and customer experience.

📋 Description

• Deliver a quality learning experience based on guidelines for the position • Consistent and positive client/associate learner interactions. • Provide workflow-oriented learning and solutions • Provides consultative learning on advanced topics and makes recommendations on best practices • Collaborate with Learning Development for quality curriculum on new releases you are teaching • Ability to conduct and execute learning needs recommendations for clients and associates • Continual Personal and Professional Development through delivery technique courses and client interactions/visits • Able to flex to the audience based on the solution you are teaching • Facilitates delivery and implementation of technology-based training for all levels • Primary focus is Learning Delivery • Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity • Understand Dealership Roles • Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization • Able to be on your feet for a work day while onsite with clients.

🎯 Requirements

• 2+ years software training experience • Experience with executing customer-facing implementation or product delivery projects • Demonstrated experience managing multiple priorities and balancing competing priorities. • Excellent interpersonal/communication and presentation skills • Ability to travel 50% - 75% of the time - one week training on site/one week training remotely • Dealership experience preferred – Marine, RV or Powersports • Bachelor’s degree or equivalent experience preferred • Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.) • Ability to consult and collaborate cross-functionally with other departments • Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

🏖️ Benefits

• Remote work options • Professional development opportunities