Technical Implementation Manager

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Limbic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Limbic is a clinical AI company that provides regulated, clinically-validated generative AI solutions for mental healthcare. Its products (Limbic Access and Limbic Care) automate patient intake, triage, diagnostic support, and deliver CBT-style therapy via an AI companion while integrating with EHRs. Limbic serves health plans, behavioral health providers, and health systems, and emphasizes compliance and security (Class IIa medical device, HIPAA/GDPR, ISO 27001).

📋 Description

• Own end-to-end implementation for new partners — from kickoff through launch and early post-go-live support • Diagnose root cause when implementations break — distinguishing between a data mapping issue, config error, API/integration failure, or product gap — and route it to the right team • Read logs, API responses, and system behavior well enough to hold a credible, detailed technical conversation with engineering — not just relay a symptom and wait for someone else to translate it • Lead complex, multi-stakeholder technical conversations directly with partner IT, engineering teams, and EHR vendors, including when the failure mode isn't obvious • Write and run scripts or queries (e.g., SQL, Python) to test, validate, or troubleshoot integration and configuration issues before escalating • Own the technical relationship with partner engineering teams directly — you're the primary technical point of contact, not a relay to our engineers • Configure and tune Limbic's AI agents to each partner's clinical protocols, routing logic, and population needs • Serve as the primary partner-facing contact — take a consultative approach, helping shape the right solution rather than just executing a spec • Translate complex technical and clinical concepts into plain language partners can act on • Lead training and rollout for partner teams, ensuring smooth adoption after go-live • Favor rapid deployment and iteration — get a working version live, gather real signal, and improve from there • Partner closely with Product and Engineering on recurring gaps, helping shape fixes rather than re-solving the same issue manually each time • Build and maintain playbooks for repeatable, scalable implementation and agent-configuration processes

🎯 Requirements

• 5+ years in technical implementation, integration engineering, or solutions consulting — healthcare, health tech, or B2B SaaS preferred • Strong technical troubleshooting instincts — comfortable in API docs, logs, and system architecture, not just spreadsheets and timelines • Ability to write and run scripts or queries (SQL, Python, or similar) to test integrations or debug independently • A track record of being the technical bridge between engineering/product and external partners • Comfort holding a debugging conversation directly with a partner's engineers, without needing one of our engineers on every call • Ability to explain complex technical or clinical ideas in plain, simple language • A consultative, solutions-oriented communication style — comfortable proposing and persuading, not just taking orders • A QA mindset — comfortable writing test cases and validating systems before they touch real users • Strong project management instincts — you build the plan, not just follow one • A "ship it, then improve it" mentality — you'd rather get something live fast and iterate than stall chasing perfection • Bias toward action and comfort with ambiguity — healthcare implementations rarely go exactly to plan • Experience with behavioral health, payer, or ACO/value-based care environments • Familiarity with FHIR APIs, EHR systems (Epic, Cerner), or healthcare data interoperability • Experience working with major national payers, payviders, or large health systems

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities